Job Title Healthcare Professional Services Co-ordinator Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits. Category Corporate Store Operations Closing Date 30 April 2026 This role supports both the Optical and Pharmacy Operations and Compliance teams to help deliver safe, effective, and compliant healthcare services. The postholder provides administrative, coordination, and data support to Operations and Compliance Managers, helping manage incidents, requests, NHS contractual administration, inspections, and professional standards. The role also plays a key part in supporting service planning and professional events, ensuring effective organisation, communication, and follow‑up across Optical and Pharmacy. What you’ll do Support the Operations and Compliance Manager with both Optical and Pharmacy quarterly and annual NHS complaints reporting Triaging and managing Optical and Pharmacy compliance inboxes Provide administrative support to the Optical and Pharmacy team for CPD activity, professional training and engagement events, including planning, logistics, and coordination Support event planning activities, including meeting organisation, attendee coordination, materials preparation, and post‑event actions Work closely with the Healthcare Analytics Co‑ordinator and Commercial Trading Assistants to ensure accurate data and information sharing Support the Operations & Compliance team with store communications across Optical and Pharmacy Assist with incident management administration, including correspondence, logging, monitoring, and closure Triage and support customer and NHS complaints Produce weekly and monthly reports from incident management platforms Conduct Summary Care Record access reviews on a monthly basis Support incident reporting to the NHSE Manage change of hours applications to the NHS (Bank Holidays and Christmas) Maintain accurate records to support inspections, audits, and compliance activity Support in completing Professional Compliance checks Review monthly Safeguarding data and cascade information Key skills and experience Highly computer literate with strong Microsoft Office skills - Outlook, Word, Excel, PowerPoint Experience or interest in a Healthcare environment (Optical or Pharmacy) Strong organisational and administrative skills Good communication skills with confidence working across multiple teams High attention to detail and strong numeracy skills Who you’ll work with Optical and Pharmacy Operations & Compliance Team Operations & Compliance Manager Healthcare Analytics Co‑ordinator Trading Assistants Wider Central Healthcare teams including stores and field team Everything you'll love To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots. You will also get an excellent benefits package including: Discretionary company bonus Company pension up to 7% matched 15% colleague discount in store and online Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas. Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves