The Learning Centre Manager is responsible for the day‑to‑day operation and service delivery of a Learning Centre within Prison Learning Design & Delivery (MOJ People and Capability). The role ensures the centre provides a safe, secure, and hygienic environment, maintaining high standards of facilities and delivering exceptional customer service at all times. The post holder will promote and maximise the use of the Learning Centre, working closely with the Learning Centres Manager to ensure efficiency, best value for money, and alignment with the Prison Learning Design & Delivery operating model. The Learning Centre Manager upholds an inclusive environment free from discrimination and harassment, supporting the training needs of all delegates and fostering a culture of learning across the organisation. Health and safety compliance is a key responsibility, alongside championing wellbeing for staff and customers.
Responsibilities
* Drive achievement of people‑related targets and strategic learning objectives across Prison Learning Delivery.
* Ensure cost‑effective, productive, and customer‑focused learning environments.
* Champion group values and deliver excellent customer service.
* Manage key internal and external stakeholder relationships; promote facilities to government agencies.
* Maintain a discrimination‑free, inclusive learning environment meeting delegate training needs.
* Oversee health & safety compliance, risk assessments, and safe systems of work.
* Manage Learning Centre facilities: safe, secure, hygienic, and fully utilised.
* Handle diary management, event & training bookings and key holding.
* Manage training rooms, ICT systems, and provide support to trainers and delegates.
* Set up classrooms and procure materials/services within budget.
* Respond to customer complaints and requests promptly; drive continuous improvement.
* Act as Fire Marshal and First Aider; conduct statutory fire alarm tests.
* Serve as Vetting Contact Point and Care Team member.
* Deliver management information reports, course evaluations, and utilisation data.
* Ensure data protection and information assurance compliance.
* Review Service Level Agreements as needed.
* Assist with interviews and participate in projects when required.
Hybrid Working
The MoJ offers hybrid working arrangements where business needs allow. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. The role is to be based in the UK and requires a minimum of 60 % of working time in an office, subject to local estate capacity. Arrangements will be discussed and agreed with the successful candidate and will be reviewed regularly.
Work Hours
Standard full‑time working hours are 37 hours per week. The MoJ welcomes part‑time, flexible and job‑sharing working patterns where they meet the demands of the role and business needs.
Benefits
Benefits include annual leave, pension, training, and family‑friendly policies. Annual leave is 25 days on appointment and increases to 30 days after five years of service. Additional paid time off for public holidays and a privilege day are provided. Further benefits vary by role and location.
Security Checks
Baseline Personal Security Standard (BPSS) is required.
Qualifications
* Functional level 2 English and Maths (desirable).
* Business Administration Level 3 or equivalent (desirable).
Key Skills and Experience
* First aid trained.
* Care Team trained.
* Experience of working across complex groups or organisations.
* Problem‑solving with the ability to create resolutions.
* Excellent organisational skills and written/verbal communication.
* IT literacy with very good working knowledge of Microsoft applications.
* Ability to engage with, enthuse and inspire a diverse range of stakeholders and organisations.
* Making Effective Decisions (lead behaviour).
* Delivering at Pace.
* Working Together.
* Changing and Improving.
Disability Support
The MoJ is a Disability Confident employer and is committed to providing reasonable adjustments throughout the recruitment process and in the workplace.
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