Employer Cornwall Partnership NHS Foundation Trust Employer type NHS Site Longreach House Town Redruth Salary £24,937 - £26,598 Per annum Salary period Yearly Closing 07/08/2025 23:59
Medical Secretary
Band 3
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
* Care based on what matters to people.
* Care provided at home or close to home.
* Improvement through learning, research and innovation.
* Prevention and alternatives to hospital.
Great Organisation
* Buildings that support health and wellbeing.
* Technology enabled care.
* Care teams are supported by responsive corporate services.
* Safe, efficient, effective and productive.
Great People
* A place people love to work and feel valued.
* Living our values with staff (all voices count).
* Attract, grow and develop talent.
* Leaders with compassion, who continuously learn and listen.
Great Partner
* Encourage and enable effective partnerships.
* Joined-up community services.
* Work with others to maximise workforce opportunities.
* Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
Would you like to do a job that makes a difference every day, using your skills and experience, to support the teams that help with their mental health in Cornwall and the Isles of Scilly?
Would you like to live in Cornwall or are you lucky enough to already live here? Cornwall is a county of outstanding natural beauty with its endless rugged coastlines, beautiful countryside, and unbeatable beaches. Attracting millions of visitors each year, this could be your chance to move here permanently and make a difference to the children and young people in our community.
An opportunity has arisen for an enthusiastic, adaptable and well-motivated Inpatient Ward Medical Secretary to provide a competent and efficient secretarial service to the Consultant Psychiatrist and their medical team within Mental Health Inpatient Wards at Longreach House.
Main duties of the job
The successful candidate will be well organised and able to prioritise tasks. They will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient, with an excellent telephone manner, communication, interpersonal and organisational skills to deal with sometimes complex and difficult issues over the phone.
You will be supporting a multidisciplinary team and will be involved with answering calls to the service, arranging appointments, audio typing letters, scanning, and uploading documentation onto appropriate systems, photocopying, minute taking, ordering stationery, and some general administrative work as required.
This role will be challenging and varied, but ultimately a rewarding role that will provide an opportunity, for the right person, to become a key member of the team. A high degree of flexibility is required to meet the day-to-day challenges of the service whilst respecting the dignity, privacy, and confidentiality of each individual patient.
The post holder should demonstrate a caring and sensitive approach to their work along with a good sense of humour.
This role is a full-time position, working 37.5hrs per week, Monday - Friday.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education / Qualifications and Relevant Experience
* NVQ 3 Business Administration or equivalent knowledge or experience
* RSA/OCR III Word-Processing or equivalent qualification or experience
* Previous experience of working in an office environment
Skills and Aptitude
* Excellent communication and interpersonal skills
Knowledge and abilities
* Minute taking
At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
* Career conversations and individual development plans for succession planning and talent management
* Protected CPD time for registered staff
* Access to a dedicated central development fund supporting CPD for all staff
* Leadership and Management development programmes
* Coaching and mentoring opportunities
* A full clinical induction programme for operational skills
* Access to a care certificate programme for our band 1-4 clinical staff
* A bespoke and robust preceptorship programme to support newly qualified staff
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:
* Suite of health and wellbeing initiatives to support our colleagues physical and mental health
* Free access to individual HARP portfolios to support revalidation for nursing staff
* Free DBS checks where required
* Discounts available from retailers, UK hotels and main attractions
* Salary sacrifice car scheme
* Cycle to work scheme
* The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on 01208 834644
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