Overview
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability windows are the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
* Work in a fast-paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to make sure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
* Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
* Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
Availability Window
Days, times and availability requirements are shown in the advertised windows. Typical windows include:
* Sun: 14:45–23:00
* Tues: 06:30–14:45
* Thu: 06:30–14:45
* Fri: 14:45–23:00
* Sat: 14:45–23:00
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store, and completing duty cover, ensuring decisions are right for everyone’s safety
* Being the go-to person for colleagues in the absence of a manager for day-to-day queries
* Keeping the store clean, tidy, and well-presented
* Coordinating seasonal, community and charity events with managers
* Contributing to a great team atmosphere that is inclusive of everyone
* Providing great customer service by listening to customers and putting them first
* Keeping the team informed of communications and updates
* Staying knowledgeable about store performance and looking for ways to improve operations
* Coordinating store improvements and removing obstacles to great service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues providing great service
You will need
* To be a great role model with thoughtful customer service
* To build strong, inclusive team relationships
* To communicate clearly and keep the team well informed
* To lead in the absence of the Manager
* To make good decisions and adapt to change
* To motivate your team to exceed expectations
* To be curious and look for ideas to serve customers, communities, and the planet
What’s in it for you?
* Variety and flexible hours
* Opportunities for development and access to training
* Inclusive environment where everyone is welcome
* Your voice matters and ideas are welcome
* Wellbeing support and resources
* Competitive benefits including life cover and a strong pension
* Discounts and other benefits, with optional schemes
* Uniform provided and policies to support you
About Us
Our vision is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means acting as a responsible and sustainable business for all stakeholders, communities, and the planet.
Diversity, equity and inclusion are important to Tesco; we want everyone to feel represented and able to be themselves at work. We are committed to flexible working and inclusive recruitment.
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