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At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
The Onboarding Team is responsible for our online recruiting and ensuring managers and new associates are supported throughout the hiring and onboarding process for the UK, Ireland & Netherlands.
The team provides support to hiring management with the system, manages various support processes, and handles regular reporting. They also create employment contracts and assist new associates through onboarding via regular communication.
As the first HR contact for onboarding support, the team handles a high volume of calls and emails daily, aiming to deliver exceptional service throughout the onboarding cycle.
You will need to understand our Talent Management system thoroughly and support managers and new associates when they call. Strong attention to detail, accuracy, and compliance are essential for this role.
Key Responsibilities
Service Delivery
* Manage and support the phone lines between 9am and 5pm, with occasional support outside these hours (e.g., 8am-4pm, 10am-6pm)
* Act as the first point of contact supporting managers with the Talent Management System
* Provide guidance and support to managers via phone and email, encouraging self-sufficiency
* Monitor call wait times on the onboarding helpline
* Offer consistent, expert advice aligned with HR policies and country legislation
* Create employment contracts for future starters and conduct follow-up calls for queries
* Initiate onboarding processes and support with follow-up communication
* Maintain accuracy in all correspondence
* Assist with daily, weekly, and monthly reporting
* Log onboarding issues to support future training improvements
* Provide Right to Work (RTW) support and guidance to managers and new associates
* Identify opportunities for process improvements and collaborate on recommendations
* Support managers with daily activities
* Review reports for discrepancies and work with managers to resolve issues
* Contribute suggestions to enhance service and develop helpful materials for managers
* Support team members with queries
Other
* Maintain knowledge of Talent Management and onboarding processes
* Assist other HRSC areas during peak periods
* Attend training and upskilling sessions delivered by the HRSC Manager
* Support User Acceptance Testing (UAT) for system upgrades, releases, and integrations
Key Skills, Knowledge & Experience
* Dutch language skills are required
* Confident and credible as the HR representative to the business
* Experience in conflict management and resolution
* Experience working in an HR Service Centre or similar function is advantageous
* Experience with recruitment and onboarding processes is advantageous
* Previous Workday experience is advantageous
* Inquisitive with a good investigative approach
* Customer-focused with strong service skills
* Ability to challenge tactfully and promote self-service
* Able to meet tight deadlines
* Accuracy and attention to detail are critical
* Ability to work accurately under pressure while maintaining high customer service standards
* Excellent written and oral communication skills
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