PG Lemon LLP is a dynamic accountancy practice providing tailored services in tax, compliance, and advisory to a diverse client base. We pride ourselves on delivering excellent customer service and ensuring clients are supported with professional, reliable, and friendly advice.
The Role
The Administrative Assistant will provide high-quality administrative support to partners and staff, ensuring deadlines are met, records are maintained accurately, and clients receive a consistently professional service. Acting as one of the first points of contact for the firm, the postholder will manage reception, phone lines, and general correspondence. This is a key role in supporting the smooth running of our daily activities and in building and maintaining strong client relationships.
Responsibilities
* Manage Companies House submissions (confirmation statements, incorporation filings, director/secretary changes, etc.)
* Maintain accurate statutory records and ensure deadlines are met
* Liaise with accountants and clients to gather information and resolve queries
* Act as the first point of contact for clients via phone, email, and in person
* Manage the reception area (on a rota with other admin staff) and phone lines, ensuring all enquiries are handled professionally and directed appropriately
* Provide excellent customer service, building strong relationships with clients and external stakeholders
* Manage incoming and outgoing correspondence and maintain filing systems
* Assist with scheduling client meetings and managing calendars
* Provide administrative support to accountants and partners as required (e.g. preparing engagement letters, collating tax return documentation)
* Support onboarding of new clients, ensuring AML/KYC documentation is complete and filed correctly
About you
We are looking for someone who is organised, proactive and confident in dealing with clients and colleagues alike. The successful candidate will have:
* Strong administrative experience in a busy office environment
* Excellent communication and interpersonal skills, with a client-focused approach
* Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
* High level of IT literacy, with the ability to learn and work confidently with different software packages and manage large volumes of information
* Ability to prioritise, manage workloads, and meet time-critical deadlines
* High level of accuracy and attention to detail
* Previous experience in an accountancy or professional services firm
* Familiarity with CRM systems and project management tools
* Familiarity with Companies House systems (WebFiling / Find and Update Service)
* Experience in handling confidential information in line with GDPR and professional standards
Further information
* Full-time, office-based role in Herne Bay
* Working hours: 9:00am – 5:00pm, Monday to Friday (35-hour working week)
* Training provided on accountancy-specific systems and procedures
* Supportive and friendly team culture, with opportunities to develop your skills
To apply for this position, please send your CV and covering letter to Sophie Belton: sophie@pglemon.co.uk
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Accounting
We are an equal opportunity employer. Referrals increase your chances of interviewing at PG Lemon LLP by 2x.
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