About the role
This role supports the Operational Risk & Incident Response Manager in managing operational and conduct risks, as well as the lifecycle of incidents and breaches. You will assist in risk assessments, incident tracking, root cause analysis, and reporting, helping to ensure compliance with regulatory standards and contributing to a strong risk culture across the organisation.
Key Responsibilities
* Support the logging, categorisation, coordination and tracking of operational incidents and breaches.
* As directed by the Operational Risk & Incident Response Manager, work with the 1st line accountable areas to oversee and coordinate progression through the end-to-end lifecycle for major incidents (P1/P2) for the Society. Supporting the accountable area to ensure timely resolution and minimal business impact.
* Assist in root cause analysis (RCA) and follow-up on corrective actions.
* Help maintain audit-ready documentation and ensure governance standards are met.
* Monitor and report on key risk indicators (KRIs) and incident trends.
* Collaborate with business units to coordinate activity, gather data and insights for risk assessments.
* Support the delivery of training and awareness sessions on risk and incident management.
* Contribute to the development and maintenance of risk registers and control frameworks.
* Assist in preparing reports and dashboards for senior management and governance forums.
* Help ensure customer detriment is identified and addressed in line with Consumer Duty.
Qualifications and skills
* Experience in risk management, compliance, project management or operations.
* Strong organisational and analytical skills with attention to detail.
* Good communication skills and ability to work with stakeholders across departments.
* Familiarity with regulatory frameworks (e.g., FCA, GDPR) is desirable.
* Proficiency in Microsoft Office, especially Excel and PowerPoint.
* A proactive, curious mindset with a willingness to learn and grow.