Responsibilities
Provide first‑line, front‑facing technical support to staff and students at the main campus helpdesk. Handle day‑to‑day IT issues, supporting hardware, software, devices, AV and user accounts. Facilitate device rollouts, onboard new staff, and maintain IT equipment. Play a key role in keeping teaching and learning running smoothly.
Essential Qualifications
* Experience in an IT or digital support role, or a relevant college/university IT qualification.
* Strong knowledge of Windows 11, Microsoft 365 and cloud‑based applications.
* Understanding of basic networking.
* Experience creating or editing digital content (e.g., Canva, Adobe Creative Cloud).
* Excellent communication and interpersonal skills with a range of stakeholders.
* Ability to organise and prioritise workload independently.
* Positive, proactive and collaborative approach.
* Full UK driving licence.
Desirable Qualifications
* Experience working in an educational environment.
* Experience developing e‑learning or digital learning materials.
* Experience administering Microsoft 365, Teams, SharePoint, or learning platforms such as Turnitin or ProPortal.
* Interest in esports or gaming, with opportunities to support student clubs.
Benefits
* 26 days annual leave plus bank holidays and efficiency closures at Christmas.
* Competitive salary.
* Local Government Pension Scheme membership.
* Comprehensive programme of continuing professional development.
* Structured induction and supported six‑month probationary period.
* Inclusive workplace with support for disability and menopause, structured induction, and coaching culture.
* Additional perks: TOTUM card for discounts, eligibility for Blue Light Card, free onsite parking, discounted wine and courses, free eye tests, cycle‑to‑work scheme, onsite gym access.
* Employee Assistance Programme and staff social events.
Equal Opportunities
Plumpton College is committed to the promotion of equal opportunities and is dedicated to pursuing non‑discriminatory policies and practices and eliminating unfair discrimination on any basis. Plumpton is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.
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