EUD Field Engineer (End User Devices)
Location: Hybrid – home based with frequent travel to sites across Hampshire or Oxfordshire
Rate: £226.51 per day (Inside IR35)
Contract: 6 months initially, likely extension
Start: ASAP
Additional: Vehicle and fuel card provided for site visits
The Organisation
Our client is a UK policing organisation, delivering critical ICT services that directly support frontline and operational policing. Reliability, professionalism and security are essential in everything they do.
The Role
This is a field-based End User Devices (EUD) role providing hands-on installation, maintenance and support of ICT and voice devices across a wide geographic area. You will be a visible, customer-facing presence, ensuring officers and staff have the equipment they need to work effectively.
The role requires regular travel to Hampshire or Oxfordshire-based sites, Monday to Friday, and would suit an engineer who is comfortable working independently in live operational environments.
Key Responsibilities
* Install, configure and support end user devices including laptops, mobiles and hardware peripherals
* Diagnose and repair hardware and connectivity issues on site
* Set up and support Windows 10 devices, including user connectivity and authentication
* Work with Azure AD, SCCM and voice communications platforms
* Respond to service tickets and incidents, meeting agreed SLAs
* Liaise confidently with end users and third-party suppliers
* Maintain accurate records of work undertaken
Skills and Experience
* At least 2 years’ experience in a field-based IT support or engineering role
* 4+ years’ experience installing, repairing and supporting IT equipment and network connectivity
* Strong hands-on knowledge of end user device hardware and peripherals
* Practical experience with Windows 10, Azure AD, SCCM and voice comms
* Experience working to SLAs in a service-led environment
* Clear, professional communication skills
Location & Travel
* You must be based in or near Hampshire or Oxfordshire
* Willingness to undertake frequent travel to local sites is essential
* Full, clean UK driving licence required
* Vehicle provided for site visits (hire vehicle available for non-commutable journeys)
Security & Eligibility
* Current NPPV3, SC or DV clearance is highly desirable
* Eligibility for NPPV3 is essential
To be eligible, you must:
* Be a full-time UK resident with the right to work in the UK (no visa sponsorship)
* Have lived and worked in the UK continuously for the past 5 years, without extended periods overseas
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