Customer Service Advisor
ftcsa_1776774055 Posted: 21/04/2026
Customer Service Advisor
Based in Hitchin
Temporary contract
£15.50-£16.50 per hour
Office based
Duties & Responsibilities
1. Working within the Repairs and Maintenance Planning team to provide an effective service and identify ways of improving service.
2. Accountable for reviewing the daily diaries and implementing changes/improvements to daily plan. Planning repairs and maintenance requests to the relevant operative.
3. Liaising with operatives, tenants, and the Client, ensuring high levels of customer service and delivery to required levels of time and quality
4. Coordinating the successful completion of daily works orders in conjunction with all direct reports.
5. Work towards individual and client KPI's.
6. Ensure trade skill sets and location parameters are working effectively.
7. Tracking and monitoring to completion to ensure a first-time fix.
8. Arranging and where required rescheduling appointments using our planning tools and updating and changing information as the job changes.
9. Check the previous day's diary to ensure all jobs were completed and closed down.