Are you ready to embark on a journey where
every day offers a new adventure in elegance and excellence? Firmdale Hotels
invites you to join our esteemed team at the iconic Dorset Square Hotel as a
Room Attendant.
At Firmdale Hotels, we pride ourselves on
providing unparalleled experiences for our guests, where every detail is
meticulously crafted to create an atmosphere of sophistication and comfort. As
a Room Attendant, you will play a pivotal role in maintaining the impeccable
standards of our uniquely styled rooms, ensuring that each space is a haven of
cleanliness and luxury.
Responsibilities:
* Execute cleaning and maintenance tasks with
precision and care, adhering to our exacting standards.
* Collaborate seamlessly with fellow team
members to ensure efficient operations and seamless guest experiences.
* Embrace the opportunity to work in an
environment where no two rooms are alike, allowing for a dynamic and
engaging workday.
* Uphold our commitment to exceptional customer
service, anticipating and fulfilling the needs of our discerning guests
with warmth and professionalism.
* Demonstrate exceptional attention to detail in
every aspect of your work, from tidying to restocking amenities, to ensure
that every guest feels truly pampered.
* Thrive in a fast-paced environment,
demonstrating resilience and composure even under pressure.
* Utilise strong organizational and
communication skills to prioritise tasks effectively and coordinate with
colleagues to deliver flawless service.
* Cultivate a passion for excellence that drives
you to consistently exceed expectations and contribute to the continued
success of our renowned establishment
What You Need:
* Ability to thrive under pressure, maintaining
composure and delivering results amidst dynamic demands.
* A demonstrated commitment to excellence, with
an unwavering attention to detail that ensures every aspect of our guests'
experience is flawless.
* A passion for providing unparalleled customer
service, going above and beyond to create memorable moments for our
guests.
* Strong organisational and communication
skills, essential for collaborating effectively with colleagues to achieve
our shared goals.
* A collaborative spirit, embracing the
opportunity to work closely with a diverse team dedicated to delivering
exceptional experiences.
What
We Offer:
* Competitive hourly rate of £15.50 to £17.00, inclusive of service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at
Firmdale Hotels, where your passion for hospitality will thrive, and your
career aspirations will flourish. Apply now to become a valued member of our
dynamic team!
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.