Receptionist & Office Administrator
Location: London – Onsite (with some flexibility for hybrid)
Hours: Monday to Friday – 8:30am – 5:00pm
Company Description
Optio Group is a global specialist Managing General Agent (MGA) with a presence across the UK, USA, South America, Europe, Asia, and MENA. Known for our innovative and bespoke insurance solutions, we address both simple and complex risks with precision and agility. Supported by top-tier capacity providers and state-of-the-art data-driven models, we deliver exceptional results that cater to the evolving needs of brokers and clients. Our team of highly skilled underwriters and diverse specialists collaborates to foster long-term relationships built on trust, transparency, and consistency. At Optio, we are proud to blend underwriting excellence with a forward-thinking approach, making us one of the fastest-growing MGAs in the UK.
Role Description
We are looking for an organised and proactive Receptionist & Office Administrator to join our London office. This is more than a front-desk role; you will be the welcoming face of Optio while also supporting the wider team with a varied mix of administrative, events, and light executive-assistant duties.
Working closely with the wider Secretarial Support team, you will play a central role in keeping the office running smoothly and making it a place people enjoy coming into. The role is hands-on, varied and fast-paced, with significant scope to take ownership of your remit and develop the position over time. As part of the role you will be expected to:
• Welcome visitors, clients and candidates, ensuring they have a great first impression of the company
• Manage the main phone line, inbox and door, directing enquiries to the right person and handling messages professionally
• Book and manage meeting rooms, set up refreshments, and ensure spaces are tidy and ready for use
• Receive and distribute post, couriers and deliveries, and issue visitor passes in line with building security procedures
• Keep the office running smoothly: stock checks, stationery and kitchen supplies, and liaison with cleaners, contractors and building management, with the support of the Office Manager
• Act as the first point of contact for facilities issues, escalating where needed
• Maintain office documentation, filing systems and shared folders
• Support health and safety processes, including fire warden and first aid duties
• Plan and coordinate internal events with the team, including team lunches, socials, all-hands, off-sites and seasonal celebrations
• Process expenses and coordinate travel and accommodation bookings for the team
• Manage diaries, schedule meetings and arrange logistics for senior team members on an ad-hoc basis
• Prepare simple documents, agendas and meeting packs
• Support the onboarding of new starters, including desk setup, welcome packs and first-day logistics
You will be joining a collaborative and supportive team, and there is considerable opportunity to broaden the role, take on additional responsibility and grow with the business.
Qualifications
• Previous experience in a receptionist, office administrator or similar front-of-house role
• Excellent written and verbal communication skills
• Strong organisational skills and an eye for detail; able to spot the things that need doing before being asked
• Comfortable juggling competing priorities and staying calm under pressure
• Discreet and trustworthy when handling confidential information