Hospitality Assistant / Catering Assistant
FULL TIME
General Information for a Hospitality Assistant / Catering Assistant
Job Title: FULL TIME HOSPITALITY CHAMPION
Location: 1-2 Petty Cury, Lion Yard, Cambridge, United Kingdom
Employee Type: Full Time
Manage Others: No
Our Benefits for a Hospitality Assistant / Catering Assistant
Starting hourly rate £13.91, including under 18 years old
Bonus scheme
Company pension
EAP (employee assistance programme)
Career development opportunities we are growing!
Free drinks and food on lunch breaks
30% staff discount on food outside of work
Brief Description as a Hospitality Assistant / Catering Assistant
Stand For Something Good With Us!
We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good.
Hospitality Assistant / Catering Assistant
Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Hospitality Champion who loves to serve!
At Shake Shack, hospitality isnt a departmentits our way of life. As our Hospitality Champ, youll be the beacon of warmth, energy, and Shack-style hospitality that keeps guests coming back and teammates inspired. This role blends front-of-house leadership with an unstoppable passion for service, helping to shape a Shack where every visit feels personal and every guest leaves with a smile.
Qualifications as a Hospitality Assistant / Catering Assistant :
No previous experience required!
You live and breathe people-first service and believe a great experience can change someones day
Youve got hustle, heart, and a sharp eye for what makes hospitality truly shine
You're confident leading a shift and coaching others, with or without the official title
You thrive in fast-paced environments and can roll with the rhythm of a busy service
Experience in hospitality or leadership is a plus, but passion and presence are what we value most
Responsibilities as a Hospitality Assistant / Catering Assistant :
Be the living, breathing embodiment of our hospitality cultureyour energy sets the tone for the whole Shack.
Lead by example on the floor, coaching and inspiring the team to elevate every moment of the guest journey
Jump in wherever neededgreeting guests, resolving issues, celebrating great service in the moment
Collaborate with leaders to champion training, team development, and consistent hospitality standards
Keep a pulse on the Shack atmosphere: Is the vibe right? Is the music pumping? Are our guests smiling? Youll know.
Spark team motivation and build camaraderieafter all, hospitality starts with how we treat one another
About Us
Beginning as a hotdog cart in New York Citys Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually builtand the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy they we "Stand for Something Good.
Join a unique team with a culture unlike any other!
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