Overview As the Technical Insight, Strategy & Policy Lead, you will play a critical role in defining the future technical direction of Solus. You'll ensure our repair capability, standards, and policies remain industry-leading, while positioning the business at the forefront of emerging technologies, digital transformation, sustainability, and evolving customer expectations. This role blends technical strategy, market intelligence, industry representation, and operational policy development. You'll translate external insight into practical, scalable solutions that drive quality, compliance, efficiency and innovation across our repair network. If you're passionate about future vehicle technologies, influencing industry standards, and shaping the next generation of repair capability, this is a role where your expertise will have both immediate and long-term impact. Responsibilities Technical Strategy & Market Intelligence Monitor emerging vehicle, diagnostic, digital and connected technologies. Analyse regulatory and market trends-including sustainability and customer behaviour. Build strong relationships with manufacturers, suppliers, brokers, industry bodies and innovators. Provide intelligence and recommendations shaping Solus and Aviva's future repair capability. Repair Policy, Standards & Compliance Translate Aviva and industry standards into practical operational policies, repair methods and total loss guidelines. Ensure compliance with BSI, SVS, ATA, VRA and other recognised frameworks. Work closely with Aviva's supplier audit team to maintain robust technical governance, including cybersecurity and data privacy. Technical Training & Capability Development Define Solus' technical training strategy and identify future skills requirements. Ensure colleagues maintain required accreditations and receive training aligned to emerging technologies. Lead technical aspects of new site development and improvement of existing centres. Drive technical process re-engineering to enhance productivity, quality and cost efficiency. Industry Representation & Influence Represent Solus at Thatcham, IMI, ABP, VRA and other relevant bodies. Influence industry standards, policy and future repair regulation. Act as spokesperson for Solus' technical expertise across customers, partners and industry forums. Engage in benchmarking and strategic collaboration to maintain Solus' market-leading position. Expert Escalation & Technical Leadership Provide subject-matter expertise on complex technical complaints and non-standard cases. Support internal teams and external partners in technical decision-making. Recommend and guide adoption of new repair technologies and sustainable practices. Key Decisions You'll Own You'll make decisions with both immediate operational and long-term strategic impact, including: Technical strategy recommendations and future capability planning. Interpretation and application of repair standards, including digital and sustainability requirements. Escalated decisions on complex or high-risk technical complaints. Input into supplier and training partner selection. Development of new policies, repair methods, and benchmarking approaches. Risks You'll Manage Compliance risk: Adherence to industry and Aviva standards. Reputation risk: Repair quality, safety, and customer outcomes. Capability risk: Readiness for future vehicle technologies and regulatory shifts. Operational risk: Consistency of repair methods across the network. Financial risk: Avoiding inefficiency or outdated practices. Cybersecurity risk: Safe handling of data and connected vehicle systems. Planning Horizons You'll operate across multiple timeframes: 0-6 months: Immediate standards, training, escalations and digital initiatives. 6-24 months: New policies, process re-engineering, pilots of emerging technologies. 2-5 years: Future capability, site strategy, long-term technology and regulatory planning, talent pipeline development. Qualifications Strong technical expertise in automotive repair and emerging vehicle technology. In-depth knowledge of industry standards (BSI, SVS, ATA, VRA). Experience developing technical policy and repair methodology. Proven success influencing industry committees and external stakeholders. Track record of delivering process improvements and adopting new technologies. Experience designing and delivering technical training programmes. Strategic thinker with strong analytical and communication skills. Customer-centric, collaborative and confident in representing a business externally. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.