Assistant Manager - Client Services
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Application Deadline: 7 May 2026
Department: Rehoming & Fostering Services
Employment Type: Permanent
Location: Manchester
Compensation: GBP 26,812 - GBP 28,830 / year
Contract: Permanent, 37.5 hours per week
Salary: GBP 26,812 - 28,830 per annum
Location: Radcliffe, Greater Manchester, M26 1NQ
Closing date: Thursday 7th May 2026
Interview date: 20th - 22nd May 2026
We’re looking for a passionate and driven Assistant Manager – Client Services to help lead our work supporting people and pets across our Manchester rehoming, advice and behaviour unit. If you have a flair for client care and a love of animal welfare, this is your chance to make a real difference.
Responsibilities
As Assistant Manager – Client Services, you’ll be at the forefront of this work. You’ll:
* Lead the client services team to deliver exceptional care from first enquiry through to adoption or other support
* Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
* Use data and insights to shape services and continuously improve client experience
* Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
* Be hands‑on with day‑to‑day operations including managing enquiries, prioritising admissions and promoting pets in our care
This is a permanent, full‑time role, working 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30 am to 5.00 pm.
About You
You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. With a sharp eye for detail and a drive for improvement, you know how to assess what’s working – and what isn’t. A natural leader, you bring out the best in your team, supporting and coaching them to grow. You’re calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life. Your resilience and empathy shine through in emotional situations, helping you build trust, handle challenges with care, and create a compassionate, high‑performing team.
Knowledge, Skills, and Experience
* Experience of working in a rescue welfare environment
* Significant experience of managing a team
* Experience in delivering high‑level client service
* Experience of working in a fast‑paced environment
* High standard of verbal and written communication
* Proven decision‑making ability
* Current full driving license
* Demonstrated ability to understand and apply Blue Cross values
Additional Qualifications (Not Essential)
* Performance management and improvement experience
* Understanding of safeguarding issues
* Experience of admission and adoption processes in a rescue environment
Benefits
Our generous benefits package includes:
* Full‑time equivalent of 38 days holiday rising to 43 with service (including bank holidays)
* Programs for physical and mental wellbeing support
* Free access to GP via MetLife‑24/7 GP services, private prescriptions and more for you and your family
* Health cash plan
* Unlimited access to an employee assistance programme
* Pension scheme with enhanced employer contribution
* Professional fees paid with continuing professional development and personal development support
* Life assurance
* 20% discount on Pet Plan pet insurance
* Enhanced family‑friendly policies
* Recognition scheme
* Annual volunteer days
* Charity worker discounts across a variety of retailers
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