Overview
Customer Success Executive – Affinity Partnerships at Seopa Ltd, Belfast, Northern Ireland, United Kingdom.
Responsibilities
* Own the relationship with existing partners, optimizing their performance, driving growth, and ensuring long-term success with Seopa.
* Report to the Customer Success Manager and influence retention and expansion across product verticals.
* Progress into managing larger, more strategic partnerships based on performance.
* Drive partner growth and retention by identifying untapped opportunities within existing accounts through proactive analysis and engagement.
* Negotiate commercial and contractual terms for new and add-on product lines to maximize mutual value.
* Serve as a trusted advisor and subject matter expert, clearly articulating Seopa's value proposition to partners.
* Manage multiple partner accounts, maintain relationships with key contacts, and optimize revenue through digital marketing strategies and data-led insights.
* Monitor and improve partner performance, ensuring seamless campaign execution and compliance with marketing guidelines.
* Provide accurate and timely reporting to partners and the Customer Success Manager, highlighting performance trends and growth opportunities.
* Collaborate with Business Development Managers to ensure smooth onboarding and long-term account success.
* Partner with Product Management, Engineering, and Marketing to align on product rollouts, opportunities, and customer expectations.
* Attend partner meetings, conferences, and exhibitions (primarily in the UK) to support relationship development and business growth.
* Contribute to wider business development and cross-functional initiatives as required.
Personal Specification
The successful candidate will be:
* Determined, proactive, and eager to embrace new responsibilities.
* A confident and empathetic communicator, comfortable engaging with senior executives.
* A natural planner with excellent organisational skills and attention to detail.
* Resilient, adaptable, and motivated by achieving and exceeding targets in a competitive environment.
* Degree in a business or IT field, ideally with a 2:1 or equivalent, or relevant industry experience. 3 grades B or above at A-Level desirable but not essential.
* Minimum 3 years’ experience in a customer-facing account management role, ideally within technology, consulting, insurance/financial services, or utilities.
* Proven ability to manage and grow multiple B2B relationships profitably.
* Demonstrated success working in a target-driven environment.
* Excellent analytical and data interpretation skills.
* High proficiency in MS Office (particularly Excel).
* Excellent written and verbal communication skills, both face-to-face and virtual.
* Proven ability to self-educate and adapt quickly to new information.
Desirable Criteria
* Experience in IT, e-commerce, fintech, or financial services.
* Knowledge of digital marketing strategies, including PPC, SEO, SEM, and AI-driven optimization tools.
* Experience using AI to automate and improve processes.
* Appreciation of web/software development.
* Experience with CRM systems (e.g., HubSpot) and Google Analytics.
Company Values
* SMART – We are innovative and strategic. We find better ways to do things.
* EFFICIENT – We maximise productivity and value for money. We minimise waste and duplication.
* OPEN – We are one team – diverse, loyal and respectful. We welcome new ideas, challenge and change.
* PASSIONATE – We are ambitious, positive and driven. We celebrate the success of our company and colleagues.
* ACCOUNTABLE – We are responsible, trustworthy and dependable. We do what we say we will.
Remuneration
* Performance Based Bonus
* Private medical insurance
* Life assurance
* Pension with annual review
* Health cashback plan
* Hybrid working arrangements
* Additional service-related holidays and option to buy more
* Full access to online learning system
About Seopa
This is an excellent time to join our multi-award-winning company as we evolve and innovate across the business and grow in new markets. The right candidate will join a dynamic, friendly, and inclusive environment, working with talented colleagues and enjoying flexible hybrid working.
Founded in 2003 with offices in Belfast (HQ) and Timisoara, Seopa is a leader in creating and hosting insurance, finance, and utility price comparison engines. We enable over 400 partners to increase revenues and deliver greater value to millions of customers annually, alongside operating consumer brands Quotezone.co.uk and CompareNI.com.
Our success has been recognised with multiple awards including Deloitte Technology Fast 50/EMEA/Best Managed/Gold Standard and Platinum awards in recent years.
Seniority level
* Mid-Senior level
Employment type
* Full-time
About this job postings: Referrals increase your chances of interviewing. Belfast, Northern Ireland, United Kingdom.
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