Your new company
Birmingham City Council is one of the largest local authorities in the UK, committed to delivering high-quality services that support the needs of our diverse communities. Our Housing Allocations & Applications Service plays a vital role in helping residents access safe, secure, and suitable housing across the city.
Your new role
As a Housing Allocations Officer, you will be responsible for delivering a responsive and customer-focused Allocation & Application Service. You'll ensure Birmingham's Housing Allocation Scheme is administered in line with legislation and policy, while providing expert advice to applicants, housing providers, and internal stakeholders.
Key responsibilities include:
* Conducting housing application assessments and making decisions in compliance with relevant legislation.
* Managing the shortlisting, allocation, and matching of properties using BCC's lettings system.
* Supporting the monitoring of nomination acceptances and refusals, ensuring agreements are administered according to terms.
* Offering clear, accurate guidance on the housing registration process and allocation scheme.
What you'll need to succeed
To thrive in this role, you'll need a solid grasp of housing legislation and the workings of allocation schemes, as these form the foundation of the service you'll be delivering. Your experience in assessing housing applications will be crucial, particularly when making decisions that must align with policy and legal frameworks. Clear and confident communication is essential, as you'll be advising a wide range of stakeholders, from applicants to housing providers and often on complex or sensitive matters. You'll also need to be highly organised, with a sharp eye for detail, as the role involves managing multiple processes and ensuring accuracy at every stage.
What you'll get in return
Working for Birmingham City Council means joining a team that places real value on integrity, inclusivity, and innovation. You'll receive a competitive salary alongside a generous annual leave package, giving you the balance you need. With flexible working arrangements and a genuinely supportive team environment, you'll find the space to thrive both professionally and personally.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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