Receptionist | Administration, Customer Service | Harpenden | Bank shifts - flexible | Shift working: Monday - Friday between 06:30am - 21:00pm plus occasional weekends Spire Harpenden Hospital are looking for a Receptionist to join their front of house team. This is a great opportunity for someone looking to progress their administrative skills into a fast paced private healthcare environment. You will be responsible for providing an exemplary service to all patients, visitors and consultants attending Spire Harpenden Hospital. Offering a confidential and efficient service for any face to face, administrative or telephone based tasks as needed. This is a bank contract meaning you are flexible to work shifts that suit your schedule. The shift timings will be a mix of the following times from Monday - Friday and occasional weekend days: - 06:30-14:30 - 07:30-15:30 - 13:00-21:00 - 12:30-20:30 Duties and responsibilities - Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers' expectations. - Admitting surgical patients in accordance with hospital procedures, providing information as appropriate. - Admission/Discharge of patients onto computer system ensuring accuracy of all information. - Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner - Undertake various clerical duties including checking of bed status reports, issuing badges for visitors, booking taxis Who we're looking for - Customer Service experience is essential, whether that is in a face-to-face role or via telephone. - Excellent verbal and telephone manner. - IT Literate - Microsoft Office - Experience of planning work and acting under instruction. - Working as part of a team but the ability to make decisions independently. - Empathy for principles and importance of equality and dignity at work Benefits - Bank colleagues are paid weekly - We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave - Save an average of £50 per month with our free onsite car park - Access to Spire Healthcare pension - Access to Blue Light Card discounts - Free uniform - Free DBS - Full induction, including mandatory training updates - Opportunities for further training and progression into permanent posts - Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.