Receptionist | Administration, Customer Service | Harpenden | Bank shifts – flexible | Shift working: Monday – Friday between 06:30am - 21:00pm plus occasional weekends
Spire Harpenden Hospital are looking for a Receptionist to join their front of house team. This is a great opportunity for someone looking to progress their administrative skills into a fast paced private healthcare environment.
You will be responsible for providing an exemplary service to all patients, visitors and consultants attending Spire Harpenden Hospital. Offering a confidential and efficient service for any face to face, administrative or telephone based tasks as needed.
This is a bank contract meaning you are flexible to work shifts that suit your schedule. The shift timings will be a mix of the following times from Monday – Friday and occasional weekend days:
1. 06:30-14:30
2. 07:30-15:30
3. 13:00-21:00
4. 12:30-20:30
Duties and responsibilities
5. Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations.
6. Admitting surgical patients in accordance with hospital procedures, providing information as appropriate.
7. Admission/Discharge of patients onto computer system ensuring accuracy of all information.
8. Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
9. Undertake various clerical duties including checking of bed status reports, issuing badges for visitors, booking taxis
Who we’re looking for
10. Customer Service experience is essential, whether that is in a face-to-face role or via telephone.
11. Excellent verbal and telephone manner.
12. IT Literate – Microsoft Office
13. Experience of planning work and acting under instruction.
14. Working as part of a team but the ability to make decisions independently.
15. Empathy for principles and importance of equality and dignity at work
Benefits
16. Bank colleagues are paid weekly
17. We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
18. Save an average of £50 per month with our free onsite car park
19. Access to Spire Healthcare pension
20. Access to Blue Light Card discounts
21. Free uniform
22. Free DBS
23. Full induction, including mandatory training updates
24. Opportunities for further training and progression into permanent posts
25. Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team