Job Description
The successful candidate will work closely with office directors, manage escalations, and coordinate onsite activities to guarantee compliance, safety, and efficiency.
You will take responsibility for coordinating the activities of two facilities assistants, ensuring holiday and sickness cover is managed and all workplace services operate smoothly.
Key Responsibilities
1. Act as the main point of contact for office directors and handle escalations promptly and professionally.
2. Coordinate and resolve onsite issues, ensuring smooth day-to-day operations across the Birmingham office.
3. Organise holiday and sickness cover for two facilities assistants and maintain effective scheduling.
4. Oversee health and safety compliance, including maintaining documentation, conducting inspections, and ensuring adherence to regulations.
5. Manage workplace services such as cleaning, catering, and maintenance to deliver a high-quality experience.
6. Monitor footfall and space usage across 70 desks and 15–16 meeting rooms, ensuring optimal utilisation.
7. Liaise with suppliers and service providers to guarantee timely and efficient delivery of services.
8. Support ESG initiatives and compliance processes, including sustainability programmes and waste management.
Professional and Personal Competencies/Qualifications
9. Proven experience coordinating people, ideally with team management or supervisory responsibilities.
10. Strong organisational and multitasking skills with the ability to manage competing priorities.
11. Excellent communication skills and proficiency in Microsoft Office Suite.
12. Familiarity with health and safety regulations and workplace compliance processes (preferred).
13. Proven background in a customer-focused or hospitality setting, with experience in front-of-house operations (desirable).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.