We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our team in Worksop. This is a permanent, full‑time position (37.5 hours per week), working on a 7‑day rota (Monday to Sunday). As a Shop Manager you will be responsible for the day‑to‑day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and minimise costs. You will have the passion to drive your store to be the best in the area.
Responsibilities
* Drive sales in the store to meet expected budgets and KPIs.
* Run a high‑density shop, ensuring that the shop floor meets retail merchandising standards and that stock is rotated onto the shop floor daily.
* Ensure that stock is generated over the door and that donors are signed up for Gift Aid.
* Ensure that the high standard of customer service that is expected by Mencap is delivered at all times.
* Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store.
* Be an inclusive leader, developing your team of paid and volunteer staff through training and performance reviews.
* Maintain exceptional store standards and lead high‑performing teams.
Qualifications
* An experienced manager with the ability to drive sales and meet KPIs, ideally within a fashion retail environment.
* Ability to lead and support a team from varying backgrounds.
* Ability to meet the needs of customers to generate and increase the sales of the store.
* Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis.
If you are passionate about leading high performing teams and maintaining exceptional store standards, we would love to hear from you.
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