Role: Retentions Advisor Salary: £24,000 to £25,000 per annum ( Commission) Hours: 9am to 5pm and 10am to 6pm, Monday to Friday (35 hours) Logistics: Hybrid (WFH: 4 days, Office: 1 day - Wednesday) Office: Aylesbury, Buckinghamshire Start Date: Monday 1st September 2025 All successful candidates are subject to a background check before commencing employment for this role. PLEASE ONLY APPLY IF YOU HAVE PREVIOUS RETENTIONS EXPERIENCE. CCP are delighted to be working with an existing client who are expanding due to exceptional business performance. We are supporting this fantastic brand as they look to recruit 2x Retentions Advisors on a full-time basis starting in September. The role is hybrid (one day per week in the office on a Wednesday) and training is fully on site for the first 2 weeks. Do you have strong experience working in an inbound retentions capacity? This is an exciting opportunity for someone looking to further develop their career in retentions, working for a great insurance brand who really look after, and develop their people. As a Retentions Advisor, you will provide vital support to existing customers when they are looking to cancel and/or renew their annual insurance policy. To be suitable, you must be positive, pro-active, driven to succeed, and committed to deliver great service when speaking to customers. You will also need to have experience within a retentions role. Contact Details Recruiter: Dan Bryant Email: This opportunity is being recruited for by CCP. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. About CCP CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2010 we've built an incredible reputation for successfully collaborating with people and delivering great service. We focus on partnering with clients and immersing ourselves in their brand when theyre searching for experienced, culturally aligned talent. We're proud to support hundreds of customer centric brands; many instantly recognisable, some lesser-known startups. In addition to searching for talent as a recruitment partner, we also help clients build their candidate attraction and employee retention strategies.