Description We keep on growing. Grow with us! At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success. Customer Service Assistant (f/m/d) What to expect: The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives. · Provides the best possible service and support to customers through mediums such as web, email, chat and fax. · Processes customer orders, quotes and other information by entering into company systems. · Researches and expedites customer requests. · Supports the local Customer Service team, and provides support for other teams when needed. What we are looking for: · Initial experience in customer service or support is advantageous. · Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner. · Excellent written and verbal communication skills in English. · Profound MS Office skills, experience with an ERP system would be helpful. · Ability to work under deadlines and interact with people at all levels. What we offer: A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect: · 25 days annual leave, (increasing with service to 30 days) plus bank holidays · Family Friendly policies · Free parking · Hybrid working · Enhanced company pension · Enhanced Sick Pay · Employee recognition program · A wide range of training opportunities through our Mouser University · Cycle to work scheme · Company funded Health Cash Plan · Friend and Family Referral Bonus · Annual Performance appraisals · Death in Service Benefit (you may wish to term this as Life assurance) · Access to Employee Assistance Programme (EAP) Our office is located at the following address: Mouser Electronics Artisan Building Hillbottom Road High Wycombe Bucks. HP12 4HJ, United Kingdom