Job Summary
We're looking for a friendly and passionate individual who will be a great fit with our team.
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers and suppliers, ensuring their needs are met promptly and efficiently. This role requires strong telephone communication skills, the ability to analyse customer inquiries.
Duties
* Respond to customer inquiries via phone, email, and discuss in a professional manner.
* Provide accurate information regarding products and services.
* Assist customers with order placements, changes, and cancellations.
* Assist with onboarding of customers and suppliers, be knowledgable and confident in discussing and demonstrating the processes.
* Handle complaints and resolve issues effectively while maintaining a positive attitude.
* Perform data entry tasks to ensure customer records are up to date.
* Maintain a high standard of phone etiquette while communicating with customers.
* Follow the internal escalation process for queries, issues and complaints as provided.
* Build and maintain strong, open, and beneficial relationships with your customers and suppliers .
* Collaborate with team members to improve overall customer satisfaction.
Qualifications and Skills
* Proven experience in a telephone based customer service role
* Excellent verbal and written communication skills in English
* Confident in using online systems for ordering and booking, full training will be provided
* Strong analytical skills with the ability to assess situations and provide effective solutions.
* Familiarity with data entry processes
* Ability to work well under pressure in a fast-paced environment.
* A friendly demeanour with a genuine desire to help others.
* Punctuable and reliable.
* Positive and enthusiastic.
If you possess these skills and are passionate about delivering outstanding customer service, we invite you to apply for this exciting opportunity, we would love to hear from you
Job Type: Full-time
Pay: £23,500.00-£25,000.00 per year
Benefits:
* Company pension
Work Location: In person
Reference ID: JA