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Salary: £25,000 OTE inclusive of commission plus up to £3,000 in bonuses.
Hours: 30 hours per week
About Leaders:
Leaders, part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders is seeking a Property Manager to join our dedicated and dynamic team based in Pride Park, Derby. Experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth tenancy process from start to finish.
Key Responsibilities:
* Provide excellent telephone and written communication throughout the tenancy.
* Accept and understand tenants' maintenance requirements, providing triage to resolve issues.
* If unresolved, communicate with the landlord with solutions and arrange contractor works.
* Update all parties regularly via phone, email, or text; log notes accordingly.
* Make regular ‘well-being’ calls to landlords.
* Coordinate with the property management team to ensure works are completed and invoiced within 21 days, updating customers on progress.
* Ensure all properties comply with mandatory legislation and company policies.
* Work with Property Inventory Clerks to ensure inspections are conducted as required, with clear communication to landlords and tenants.
* Contact managed landlords and tenants two weeks prior to vacation to explain check-out procedures and timelines.
* Handle non-managed deposits under the No Deposit Scheme.
* Follow the check-out process and communicate via the Depositary site.
* Collaborate with team leaders and branch network to understand reasons for lost units.
* Maintain high levels of communication with internal and external customers.
What We Are Looking For:
* Professional telephone manner.
* Strong organizational, time management, and attention to detail skills.
* Full UK Driving License Required.
What We Offer:
* Opportunities for career growth and advancement.
* Market-leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive, collaborative team environment.
* Competitive salary and incentives.
* Quarterly and annual awards.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing with service.
* Excellent parental leave and newly introduced fertility policy.
LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the real estate industry.
LRG does not engage recruitment agencies for hiring. All jobs are managed directly by our internal team. We do not accept unsolicited CVs or candidate referrals from agencies, and such submissions will not be considered.
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