Duties and Responsibilities in line with Practice policies and procedures: Answer the telephone as a priority Book/cancel appointments Take messages accurately and pass them on in a timely manner Deal with general enquiries Register new patients and temporary residents Greet and direct patients and visitors Respond to the needs of GPs and Nurses to enable efficient clinics Input and extract information from the Practice computer system Effectively liaise with Practice, Primary Care Organisations, patients, and other external organisations to assist promptly with the resolution and administration of queries Fully utilise EMIS Web and other IT systems Communicate effectively with the reception team to ensure policies and procedures are kept up to date Keep directories and databases up to date to ensure an efficient workflow Resolve job related issues, including patient documentation, and help resolve minor problems Dealing with mail internal and external Attend meetings when required To always work safely in accordance with legislation and Practice policies and procedures Flexibility of working hours/able to work at the desired times in line with the needs of the practice Any other reasonable duties requested by the Practice Manager or GP This list is not exhaustive In addition to the above, the post holder will show respect and courtesy to patients and colleagues, and always maintain the confidentiality of patient and other Practice information. Working occasional extra hours may be required. The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.