As Import Logistics Coordinator within the International Logistics Department, with newly implemented import processes, this is an exciting time to join our clients team. The role has various responsibilities which will encompass coordination tasks such as providing clearance instructions for items which have been sourced for own use, items which are being returned for repair and test equipment. Managing the Return Material Authorisation (RMA) process from initial contact from the customer, until the item is received. The role includes collaboration with multiple stakeholders such as carriers, freight forwarders, customs brokers and HMRC. You’ll be involved with Customs Compliance, controlling the Inward Processing Relief process from RMA to Bill of Discharge. Working closely with import brokers to ensure compliance with import and customs procedures including but not limited to Returned Goods Relief, IPR (for Repairs), and Home Use. You’ll organise and maintain comprehensive import shipment records, ensuring that documentation is complete and accessible for audit purposes, verifying/reviewing shipping documents / MSS reports to ensure accuracy and compliance with customs requirements. Working closely with internal teams with high professional standards, you’ll also proactively communicate with external partners to resolve issues. Characteristics & Skills Established experience of import processes within a manufacturing environment including not limited to Returned Goods Relief, Inward Processing Relief (for Repairs), and Home Use. Strong experience of using Microsoft Office products. Experience of using SAP or equivalent enterprise systems experience would be beneficial (can be trained). Be a team player, with the ability to work independently. Have an eye for detail and getting things right. Know how to listen and communicate effectively with others. Committed to the highest standards. AMAZING BENEFITS 5 days in OFFICE first 6 months probation or when probation is passed Then 3 days onsite and 2 days from home hybrid working NETWORKING SOCIAL AND PROFESSIONAL GROUP RESTAURANT ON-SITE Heavily subsidised PARKING 9% non contributory PENSION If employee contributes they add .5% on for evey 3.5% added Life Assurance 4 x Salary Simply Health Level 3 cover 24/7 GP Gym discounts Hospital stay New Parent Payment Cycle to work scheme Workplace Nursery benefit Products discount 25 days holiday minimum can apply for 15 minutes holiday Plus 1 day at Christmas for 3 day Shutdown 2 must be taken Can buy an extra Weeks holiday per year in Jan and July Lunchtime 45 minutes paid and can opt to take 30 minutes and leave 15 minutes early Working hours 8.15am-4.45pm - Monday-Thursday 8.15-12.15pm Friday MUST BE ABLE TO PASS BPSS clearance and Police checks