Home based covering the Peterborough, Lincolnshire and Norfolk areas with occasional travel to the Manchester office | £35,269 | Home working allowance | Car allowance | Full-time | Permanent
Why this role matters
The Housing Officer is responsible for ensuring that housing management services are delivered to GLH tenants for a defined patch of tenancies, ensuring a high quality of service that meets RSL and consumer standards.
Supporting tenant wellbeing working with a range of internal and external stakeholders and will support the wider organisation in the delivery of Our Plan goals.
Location
Home-based with frequent travel across the Peterborough, Lincolnshire and Norfolk areas, and occasional travel to the Head Office in Manchester.
About you
We’re looking for someone with:
* A full driving license and access to your vehicle are essential.
* Knowledge of or willingness to learn more about learning disability and autism.
* Good interpersonal skills, empathy and understanding with the ability to build positive relationships and partnerships.
* Dealing effectively with potentially difficult situations & managing customer conflict.
* Proven experience hitting targets within a target driven role.
* A working knowledge of the supported housing sector desirable.
* Experience working in a service role, preferably within the housing or care sector.
* Strong customer service skills with the ability to communicate effectively.
* Proven problem-solving abilities and the capacity to work autonomously.
* Proficiency in technology and a willingness to adapt and learn.
We offer a salary of £35,259 per annum, home working allowance, and car allowance, for a full time, 35 hour week working Monday to Friday. In addition, you’ll get 27 days annual leave plus bank holidays (increases with service).
You also get paid volunteering days (3 per year), plus a day off for your birthday.
In addition you can take advantage of our contributory pension scheme, 5% employee/5% employer.
Diversity and inclusion
Golden Lane Housing is a disability confident employer and committed to building a diverse, inclusive and values-led organisation. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates.
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