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First Military Recruitment is seeking a Service Coordinator on behalf of one of our clients.
The successful candidate will be the point of contact for customers and engineers. Responsibilities include coordinating service engineers daily, raising new jobs, processing chargeable invoices, and closing non-chargeable internal jobs to the correct cost centre.
Responsibilities:
1. Receive and process breakdown reports from clients via phone, email, or other communication channels.
2. Arrange repairs, services, MOTs, etc., liaising with in-house engineers & third-party providers.
3. Communicate with clients, providing updates on service status & resolving concerns.
4. Assist the engineering team with repairs, including record keeping & ordering parts.
5. Maintain accurate records of service requests, including detailed notes and documentation.
6. Coordinate with internal teams to ensure resource availability for service delivery.
7. Perform data entry tasks to update client information and service records.
8. Provide exceptional customer service by addressing inquiries and resolving issues professionally.
Qualifications:
* Excellent communication skills, both verbal and written.
* Strong phone etiquette and ability to handle customer inquiries professionally.
* Strong attention to detail and organizational skills.
* Proficient in data entry and computer skills.
* Practical experience or industry knowledge of heavy machinery &/or HGVs.
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