Details Reference number 349478 Salary £32,000 - £37,000 A Civil Service Pension with an average employer contribution of 27% GBP Job grade Other Contract type Fixed term Length of employment 12 months Maternity cover Business area DMO - Business Operations and Development Type of role Business Management and Improvement Other Working pattern Flexible working, Full-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location The post will be based in the DMOs office in the City of London About the job Job summary The Business Operations Unit (BOU) is a front office based operational team responsible for lending to local authorities (PWLB), taking short term deposits from local authorities (DMA Deposit Facility) and for managing various funds on behalf of the Commissioners for the Reduction of the National Debt (CRND). The role of Junior Client Service Associate is pivotal in supporting the operations of the BOU across the various business functions and in ensuring it meets its operational targets and provide a high quality service to its clients. The BOU is a small team consisting of 5 members of staff who work closely together to achieve its objectives. The team is responsible for processing loan and deposit applications from local authorities and acting on instructions received from clients in respect of the funds it manages. The team deals with high value transactions that have to be processed accurately and in a timely manner as it operates to strict deadlines. The BOU benefits from strong and collaborative working relationships and have formed a positive team spirit in supporting each other on a daily basis. Operational Processing Process and requests (e.g. loan and deposit applications) in accordance with the relevant internal controls and the terms of the facility Process the premature repayment of loans ensuring that the settlement of funds is completed timely Respond to all queries received from stakeholders in a timely manner Produce reports (and statistics) for internal and external stakeholders (including Senior Management Support the wider team in the information and advice given to HMT and DMO Senior Management (and other relevant stakeholders) regarding policy issues Prepare materials and help facilitate relevant meetings with internal and external stakeholders Stakeholder/Relationship Management Liaise with internal and external stakeholders to ensure service requirements are met and to seek and implement process improvements and monitor issues affecting Public Sector finance As required correspond with PWLB and DMADF counterparties to gather market intelligence, share information and maintain an effective working relationship Business Delivery Help maintain and update operational procedures as required Ensure arrangements for business continuity for critical business processes are understood and kept up to date Continually seek process improvements and manage operational risk whilst working within the business change management framework to initiate and implement change Person specification Experience at least one years relevant financial client service experience LEAD CRITERIA Behaviour Communicating and influencing ability to collaborate and communicate effectively with a variety of internal and external stakeholders Behaviour Managing a quality service delivery focused with excellent attention to detail Technical - Intermediate Microsoft Office skills Experience to identify areas for process improvement, ability to produce detailed and accurate reporting within tight deadlines Desirable Experience - previous business change experience and knowledge of financial markets Technical - A relevant degree and qualification preferred; IOC qualification (IMC preferred) A sift based on the lead criteria may be held if a large number of applications are received Candidates Please note, you will be asked to give evidence in your application of how you meet these criteria. Behaviours We'll assess you against these behaviours during the selection process: Seeing the Big Picture Changing and Improving Communicating and Influencing Managing a Quality Service Delivering at Pace Technical skills We'll assess you against these technical skills during the selection process: Intermediate Microsoft Office skills Desirable - A relevant degree and qualification preferred; IOC qualification (IMC preferred) Benefits Alongside your salary of £32,000, UK Debt Management Office contributes £8,640 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability, Experience and Technical skills. To apply, please send a CV and supporting statement detailing how you meet the criteria of the role to Recruitmentdmo.gov.uk. There will be a one stage interview process for this vacancy. Candidates invited to interview will be asked to complete an Excel test. Applicants for this post will be assessed against the elements of Success Profiles listed above. Candidate guidance on Success Profiles, and how you will be assessed, is available here. Stage 1: Applicants for this post will be assessed against the elements of the Success Profiles recruitment framework listed above. Application deadline: 23:55 on 5th May 2024 Shortlisting: Week commencing w/c 6th May 2024 Interviews: Week commencing 13th May 2024 These dates are indicative and may change Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service