Credit Controller
near Waltham Cross
Circa £40,000 + Bonus + Benefits
We're looking for a high-energy, experienced and proactive Credit Controller to join a growing, acquisitive business where the pace is fast and the opportunity to make an impact is real.
This is not a "steady-state" role, we're looking for someone who wants to build, improve, and evolve the credit control function as the business continues to expand. You'll play a key role in driving cash collection, strengthening controls, and helping shape scalable processes that support ongoing growth.
If you enjoy taking ownership, challenging the status quo, and building better ways of working this role will suit you.
The opportunity
You'll take responsibility for managing customer debt while also contributing to the development of systems, controls, and automation across the finance function.
As the business grows through acquisition, you'll be instrumental in integrating new processes, improving reporting, and helping create a more efficient, scalable credit control environment.
Key responsibilities
* Proactively manage customer accounts to maximise cash collection and minimise aged debt
* Contact customers via phone, email, and written communication to secure payments and resolve issues
* Maintain clear and accurate records of all interactions to ensure a strong audit trail
* Investigate and resolve customer queries quickly and professionally
* Allocate and reconcile payments accurately across accounts
* Manage unallocated cash, deposits, and on-account balances
* Set and review credit limits, balancing commercial growth with risk management
* Carry out credit checks and risk assessments for new and existing customers
* Support escalations, including legal and debt recovery processes where required
* Produce and maintain clear, reliable debt reporting for internal stakeholders
* Work closely with finance and commercial teams to support decision-making
In addition, you will:
* Identify opportunities to improve processes, controls, and efficiencies across credit control
* Support the development and enhancement of systems and ERP functionality
* Drive automation of manual tasks to improve accuracy and scalability
* Contribute to building a best-in-class credit control function that can support an acquisitive business model
About you
We're looking for someone who brings energy, drive, and a proactive mindset, alongside strong technical credit control experience.
You'll likely have:
* Proven experience in a credit control or accounts receivable role
* A track record of improving processes, implementing controls, or driving efficiencies
* Experience or exposure to systems development, automation, or process improvement initiatives
* Strong negotiation skills and confidence managing difficult conversations
* The ability to take ownership and drive outcomes independently
* Excellent attention to detail and accuracy under pressure
* Strong communication skills, both written and verbal
* Good working knowledge of finance systems and MS Office
* A continuous improvement mindset - always looking for a better way of doing things
Most importantly, you'll be:
* Highly proactive - someone who takes initiative rather than waits for direction
* Full of energy and drive - comfortable working in a fast-moving environment
* Growth-oriented - excited by the opportunity to develop as the business scales
* Commercially aware - able to balance risk with business needs
Why join?
* Be part of a growing, acquisitive business with real momentum
* Opportunity to shape and improve the credit control function
* Exposure to systems, automation, and process development
* A role where you can grow with the business and expand your responsibilities over time
* Work in a collaborative environment where ideas and improvements are encouraged
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