Job Description
Our client is a fast-growing, founder-led organisation transitioning from start-up pace into structured, scalable growth. This is a senior, executive-level opportunity for a hands-on Director of Technology who understands that technology is not just infrastructure - it’s a customer growth engine. You will work closely with the SLT, shaping how digital platforms, customer systems, and contact centre technology directly improve conversion, onboarding, service quality and retention. This role is about enabling revenue and customer success, not just running IT.
* Own and deliver a 3-year customer-centric technology roadmap aligned to commercial growth
* Lead the evolution of contact centre platforms, CRM, and customer engagement tools
* Drive AI, automation, and workflow optimisation within the contact centre environment
* Improve agent productivity, reporting, insight, and service performance
* Ensure technology supports seamless onboarding, engagement, and retention
* Optimise OPEX spend, simplifying vendors where necessary and improving ROI
* Strengthen governance, data security, and GDPR compliance
* Bring clarity and commercial visibility to technology performance at Exec level
* Lead and develop a hybrid internal and outsourced technology team
About you –
* Strong experience in contact centre or customer-facing technology environments
* Led transformation of CRM, telephony, workforce management, or engagement platforms
* Used automation and AI to improve service performance and operational efficiency
* Experience in EdTech, subscription models, B2B2C, or high-volume customer environments
* A commercial mindset, comfortable owning full budgets and ROI
* Experience scaling systems in founder-led or growth-stage businesses
* A balance of strategic focus and hands-on delivery
* The ability to simplify complexity and communicate clearly to non-technical stakeholders
* Strong knowledge of SaaS platforms, integrations, data flows, and vendor ecosystems
* A solid understanding of cyber security, GDPR and operational risk
Permanent opportunityHybrid role: 3 days per week in the office (St Albans)Salary up to £120,000Up to 20% bonus, 28 days holiday + Bank Holiday, 6% employer pension contribution, wellbeing programme and more.Modern office space, free breakfast, discounted parkingWe are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.We are particularly invested inNeurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.