Field Service Manager
Location: Rushden
Salary: £45,000 per annum
Benefits: EV Company Vehicle + Additional Benefits Package
Permanent Position
We're seeking a proactive and experienced Field Service Manager to lead a team of Rack & pinion engineers across the country. This is an excellent opportunity for a strong hands-on leader who can motivate a team, has technical expertise, and can improve service delivery. The Field Service Manager will have excellent communication skills to manage field activities. This is a full time role based in Rushden with regular travel to support the field teams and meet customers.
Key Responsibilities
Lead, coach, and develop a team of field service engineers ensuring productivity and quality standards are met whilst providing a positive and safe working environment
Conduct site visits and job audits to maintain quality and safety standards.
Provide hands-on technical guidance and troubleshooting assistance to field engineers, alongside the technical support team
Contribute to safety improvements and enforce compliance within H & S regulations
Build strong relationships with customers, resolving issues and ensuring high service quality
Monitor KPIs and implement improvements to drive operational efficiency
Support recruitment, training, and performance management activities.
Support the Service Operations Manager to liaise with customers on operational matters, ensuring satisfaction and resolving issues promptly
Qualifications and Competencies
Previous experience in a service management or senior field engineering role (minimum of 5 years due to knowledge and experience required)
Strong technical knowledge of Rack & Pinion Systems (essential)
Mechanical Engineering and IOSH Managing safely qualification would be advantageous
Strong leadership and communication skills with the ability to work under pressure
Knowledge of health and safety standards and compliance requirements
Highly organised with the ability to manage multiple priorities
Full Uk driving licence and be able to travel nationwide.
What is on offer
The successful candidate will be joining a global company where there is room for career progression. An excellent benefits package is offer consisting of the following
Equal-Opportunity Employer
25 days holiday, plus public holidays
Competitive Salary - £45,000 per annum
EV Company Vehicle
Pension Scheme 8% Company contribution, 3% employee contribution after 3 months
If you are interested in this role, please apply by sending your CV or for more information please email (url removed)
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy