Summary:
The Engagement Programme Lead is responsible for managing the engagement programme and implementing the insight and engagement strategy.
This pivotal role involves converting data and research into clear, actionable, and customer-focused insights, which are then utilised across the organisation to enhance service delivery and inform strategic business decisions.
The lead will oversee insight projects from inception to completion, serving as an internal "voice of the customer" and sector expert for stakeholders throughout the organisation.
Main responsibilities:
Design, plan, and execute both qualitative and quantitative market research projects to address core business questions.
Select the most appropriate research methodologies and supporting techniques to meet defined business objectives.
Develop research instruments, including screening tools, discussion guides, and survey questionnaires.
Manage the end-to-end research process, ensuring projects are delivered on time and within budget.
Proactively scope and recommend research activities to anticipate future business needs.
Manage and maintain the company's insight hub, ensuring that the hub is up to date with latest internal and external insight, and that stakeholders across the business are utilising the tool
Management of the Independent Challenge Group (or equivalent) and activities, as well as action and challenge logs.
Analyse quantitative and qualitative data sets to identify trends, customer needs, and actionable insights.
Translate research findings into clear, concise, and compelling reports, presentations, and data visualizations.
Provide strategic recommendations based on research findings to senior management and cross-functional teams
Collaborate with internal stakeholders to understand their business challenges and identify research needs, acting as an internal expert on customer and market insights.
Manage relationships with external research agencies, overseeing the briefing process, negotiating contracts, and ensuring quality deliverables.
Build the profile of the research function across the business by championing a customer-centric and data-driven approach.You'll need:
Skills / Qualifications / Experience
Previous experience in a Market Research & Insights role.
Ability to manage and meet deadlines.
The role requires strong and effective written and verbal communication skills.
Strong delivery focus, able to support the delivery of multiple projects and activities.
Experienced and effective networker with the ability to work with others, both internal and external in a collaborative way at an operational level.It will be a bonus if you have:
Skills / Qualifications / Experience
Ability to work with others & independently to lead and drive a project to completion.
MRS Accreditation
Adaptive and able to react to the needs of the business and integrate this into projects.
Flexibility to work some weekends and to support at community events.
Natural, confident communicator - comfortable with working within the organisation and with external organisation including small workshops, presenting to the business as well as external stakeholders.Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.
We want to be the water company people want to be supplied by and want to work for.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
Benefits package:
Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.What can you expect from your recruitment?
To apply for this position, please submit your CV on our career's website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
Compensation package:
£37,000 - £40,000 p.a. (dependent on experience)