1. Demonstrable experience in using qualitative and quantitative research
2. Proven ability of analytics and synthesis research
3. Presentation Skills - Expert PowerPoint creator and presenter to sell concepts simply to a variety of decision makers
4. Display a community focus/ CX approach to research, insights, trends and ideas
Who we’re looking for:
An experience professional who can inspire change, deliver oral and written presentations, evaluate qualitative and quantitative data, and helping Product and Service owners make informed, commercial and experience driven decisions.
Essential Criteria:
5. Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods; including workshops, focus groups and remote testing
6. Ability to understanding user research data but also able to story tell and make data driven decisions
7. Proven experience of presenting user research findings in a wide variety of formats and contexts to stakeholders.
8. Ability to speak with credibility on analytics, experimentation, and user research.
Desirable Criteria:
9. Experience in using Qualtrics & Qualtrics XM will hold a distinct advantage
10. Experience working with Google Analytics
11. Experience of working in Financial Services or a highly regulated industry
What's in it for you?
We reward youfor the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
12. Competitive parental leave (26 weeks full pay)
13. Private medical insurance (optional taxable benefit)
14. 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.