The post holder will lead the Legal Services Team at LNWH. They will be responsible for embedding the principles of continuous improvement to enable the legal services team to provide a responsive, resolution-focused and effective inquest and legal claims service at LNWH. The role supports us put Quality at our HEART.
The post holder will lead and actively seek opportunities to improve our inquest and claims management. The poster holder will review the current inquest and claims process and will identify and address any gaps in best practice. The post holder will implement best practice in management of inquests and claims.
You must have an engaging personality, a belief in the need to continuously improve and the methods to enable this. You will be responsible for overseeing improvement programmes and projects within the legal services team.
Responsibilities
* To provide a responsive, resolution-focused and effective inquest and legal claims service within the Trust.
* Lead the legal team to ensure that the Trust management of legal claims and inquests is responsive, timely and effective and staff are supported with legal queries.
* Ensure statutory and organisational requirements in respect of legal services are met.
* Ensure that claims are managed with appropriate thoroughness and impartiality and that all claims receive a full, quality and timely response that delivers the best outcome for the claimant and for the service.
* Manage all dealings with the Coroner and requests for reports for inquests and any subsequent summons of Attend and advocate at straightforward inquests and instruct external solicitors if risk to the Trust is high.
* Advise staff on legal queries relating to patient treatment in a timely manner or elevate to the CMO Office when specialist legal advice is needed.
* Embed a culture of continuous improvement and lead on the delivery of transformation and improvement projects to improve inquests and claims management at LNWH.
* Map the legal services processes, develop improvement plans and oversee their delivery.
* Work across a broad range of teams and functions – requiring the ability to create value and capability – working in partnership with clinical and non- clinical staff.
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For further details / informal visits contact: Name: Samantha-lynn Quinn Job title: Head of Programme for the Medical Directorate Email address: samantha-lynn.quinn@nhs.net
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