McClarrons is an independent insurance brokerage with our head office in Malton, North Yorkshire, a number of remote workers across the country and another office in Hull. We specialise in a number of niche sectors with clients and team members up and down the country. We also have an in-house Claims Team who provide invaluable support to our clients when they need it most.
At McClarrons, we pride ourselves on our culture, values and ambition, working collaboratively and determinedly to do right by our clients. We are always looking for the next opportunity to develop and grow our ever-evolving and expanding team and company.
You can be part of McClarrons’ dynamic, sociable team who work hard for our clients and support one another in meeting their own and company objectives. With an emphasis on client service, technical insurance advice and teamwork, you can develop your expertise in a client-focused and supportive environment. Now is an exciting time to join McClarrons as we accelerate our growth and take on new and exciting opportunities with partners and insurers.
The role
The role has responsibility for supporting the Head of Commercial in effectively managing the Commercial Team in order to generate revenue and develop the profitability of the business whilst ensuring adherence to compliance and FCA regulation.
The Commercial Manager will support the Head of Commercial in ensuring quality service and advice is provided to clients of the Commercial Team, who will assess client’s insurance needs and find suitable insurance policies and solutions in line with FCA and Company guidelines.
Duties and Responsibilities
Line Management
* Support the Head of Commercial in developing and implementing the commercial strategy for maintaining and growing the commercial side of the business including, but not limited to:
* Maintaining focus on department sales objectives across the team supported by the sales management process.
* Innovate and develop strategies, solutions and efficiencies within the Commercial Team to improve our client journey, teams’ technical expertise and our ways of working, including those that can be adopted company wide.
* Through effective management techniques, identify each employee’s skills, abilities and personal attributes and ensure they are used to the best possible effect within the organisation.
* Take responsibility for the management of team training and support the development of team technical knowledge in line with objective requirements.
* Where required support recruitment of new employees in accordance with company procedure and plan effective and compliant inductions into the business.
* Implement & maintain department motivational and cultural
1. Manage, lead and motivate the team through constructive feedback, promote general team spirit and maintain morale.
2. Where appropriate, take responsibility for undertaking HR processes in line with the employee handbook including disciplinary, absence and performance.
3. Monitor and review the team’s performance and their compliance of FCA regulation when dealing with clients, by following the company’s procedures for monitoring and supervision (file checks etc).
4. Follow and embed Company Core Values within the team, empowering them to carry out behaviours and make decisions that align with these.
Commercial Business
Support the Head of Commercial in overseeing team performance and behaviours, ensuring:
* Balanced distribution of workloads across team.
* Accuracy, efficiency and professionalism when dealing with both clients.
* Timely management of new and existing business.
* Appropriate presentation to insurers to secure the most appropriate cover.
* Confident presentation of recommendations and cover to the client.
* Effective management of renewal activity and mid-term.
* Bad debt queries are dealt with efficiently and in line with the company.
* Carry out all business activity compliantly with FCA regulation and company procedures as detailed in the Conduct Policies and Guides to Best Practice.
* Handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide to Best Practice.
Skills needed to succeed as a Commercial Manager:
* Cert CII qualified or equivalent working.
* Excellent communication skills, both written and verbal.
* Previous experience working in a management role preferably within the insurance industry.
* Computer literacy and numeracy.
* Ability to build collaborative relationships with both internal and external stakeholders.
* Self-motivation, drive and determination.
* High level of attention to detail.
* Capable of working well independently and as part of a team, as well as being able to enthuse and motivate a team.
* Ability to act quickly when under pressure.
* Resilience to challenges.
* Ability to instigate and communicate change.
* Proficient at working to strict deadlines and prioritising tasks.
* Ability to work well independently and as part of a team. Values are in-line with McClarrons’ Core Values.
Helpful skills (not all required):
* Experience working within commercial lines of insurance.
* Working experience within a regulatory framework or FCA compliance.
* Business or financial-related degree or qualification(s).
* Customer Service experience.
* Experience with Acturis.
* Wide social interests.
This role is available at our Hull or Malton offices. At Malton, our newly-refurbished office is based just out of town with easy access to amenities and public transport, with free on-site parking for staff. At our Hull office, you will benefit from free on-site parking, lots of outdoor green space and an on-site deli.
McClarrons Limited is registered in England and Wales, Number 1171712. Registered Office: Unit 1, Northside Business Park, York Road, Malton, North Yorkshire, YO17 6TB. England Tel: 01653 697055.
This site is aimed at UK Mainland Residents Only. McClarrons Limited is authorised and regulated by the Financial Conduct Authority. FRN Number 307892.
Unit 1, Northside Business Park, York Road, Malton, North Yorkshire, YO17 6TB, tel: 01653 697055.
Hull
First Floor, Parkgate House, Hesslewood Office Park, Ferriby Road, Hessle, HU13 0QF, tel: 01482 424711.
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