Deputy Director of Quality Improvement and Safety
We are looking for a dynamic and experienced Deputy Director to lead and manage our consultancy operations, working collaboratively with two Deputy Director colleagues. This pivotal role supports the Director in overseeing strategic advisory projects, ensuring high-quality delivery, and driving business growth. The Deputy Director will play a key role in client engagement, team leadership, and operational excellence across a diverse portfolio of consultancy assignments with a specific focus on quality improvement and safety. You will expand your skill-set, experience a range of different opportunities supporting organisations and make a big difference to staff, patients and their families.
Details
* Job locations
Crossgate House, Cross Street, Sale, M33 7FT
* Pay scheme
Agenda for change
* Band
Band 8d
* Salary
£91,342 to £105,337 a year per annum
* Contract
Permanent
* Working pattern
Full-time
* Reference number
236-HOS-AC313-25
Responsibilities
* Lead and manage consultancy operations in collaboration with two Deputy Director colleagues.
* Support the Director in overseeing strategic advisory projects, ensuring high-quality delivery, and driving business growth.
* Engage with clients, lead teams, and drive operational excellence across a diverse portfolio of consultancy assignments with a focus on quality improvement and safety.
* Drive measurable, lasting change across people, quality, and safety outcomes for Aqua customers. (Note: this phrase is retained from the source; adapt to current context as needed.)
* Balance strategic leadership with hands-on delivery to ensure interactions reflect commitment to excellence and quality improvement.
Qualifications
* Essential
Masters level education or equivalent experience in health service management, change management, or quality improvement.
* Formal training in quality improvement methodologies (e.g., QSIR, Lean, Model for Improvement, Six Sigma).
Knowledge
* Detailed knowledge of health and social care systems, especially around patient safety, continuous/quality improvement, and transformation.
* Familiarity with national frameworks such as PSIRF, NHS Patient Safety Strategy, and NHS Impact.
* Technical knowledge in portfolio topic areas with expertise in at least one improvement theme.
Experience
* Evidence of strategic and operational leadership with experience applying specialist improvement and programme management in complex multi-organisational settings at regional scale.
* Experience of working with very senior stakeholders, e.g., delivery of board development interventions.
* Demonstrable track record of programme development, implementation and delivery to objectives, on time and at cost.
* Substantial experience in development and implementation of long-term strategic plans for a health/care organisation or system.
Desirable
* Experience of income generation / developing products and services for marketing.
* Experience of other sectors including commercial organisations.
Skills
* Well-developed improvement coaching and consultancy skills and group facilitation skills including at Board level.
* Recognised at a regional or national level as having significant improvement skills and experience.
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