That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work.
As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
Join a community that cares about you! More about your role You'll lead a team of operatives to deliver high-quality estate services, focusing on best practices, innovation, efficiency, and value for money.
You'll role model leadership, support team wellbeing, and help achieve business plans and KPIs.
Budgetary controls and accurate financial forecasting will be your responsibility, ensuring good cash flow and profit margins.
You'll manage service delivery teams, monitor internal and external contractors, and ensure performance standards are met.
Maximizing internal resources, working with Finance on cost analysis, and developing billing schedules will be part of your role.
You'll build strong relationships with colleagues and stakeholders, provide timely performance reports, and oversee expenditure validation and fraud detection.
Finally, you'll ensure corporate initiatives and policies are communicated and implemented across the team.
The post holder will have detailed technical knowledge of estate management services with an ability to articulate to all stakeholders.
Experienced in the leadership and management of technical and operational staff in the delivery of a first-class customer focused, commercial service.
Effectiveorganisation and planning skills, with ability to create routes and rounds that support efficient and effective working with a focus on improving efficiency and productivity.
Excellent customer service skills including complaints handling andresolution.
Clean driving licence andability to drive as the role requires travelling to sites during the working day.
More about you You'll need detailed technical knowledge of estate management services, with the ability to clearly communicate this to all stakeholders, supported by a Level 3 or similar qualification.
You should have experience leading technical and operational teams to deliver customer-focused, commercial services.
Strong organization and planning skills are essential, especially for creating efficient routes and rounds that improve productivity.
Excellent customer service skills, including complaints handling, are crucial.
A clean driving license is required for site visits.
Preferred qualifications include experience in customer satisfaction initiatives, financial planning, budgeting, and cost centre management.
Knowledge of Health and Safety regulations, IOSH standards, and IT systems like Microsoft Office and scheduling tools will be beneficial, along with experience in recruiting and developing people.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package up to 35 days annual leave (including bank holidays) with the option to buy or sell leave Cashback plan for healthcare costs up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more What's next? As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.
We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities