Salary: £26,950 - £30,855 per annum
Location: Clifton, Nottingham
Hours: 35
Closing Date: 30/10/2025 23:59
This is a Permanent, Full Time vacancy that will close in 25 days at 23:59 BST.
The Vacancy
Be the Hero Behind the Headset – Join NCHA as a Wellbeing Advisor! Looking for a job that actually makes a difference? At Nottingham Community Housing Association (NCHA), we’re on the front line of emotional support—24/7. As a Wellbeing Advisor, you'll be the calm, steady voice for people facing real challenges. If you're a natural helper with a heart for mental health, crisis care, and supporting others—you’ve just found your perfect role.
For advertising purposes this role is known as Wellbeing Advisor, but in-house the role is Customer Experience Agent
What You Will Be Doing
* Answer incoming calls from people in distress—be their lifeline, their listener, their steady hand
* Respond to Assistive Technology alarms—ensuring safety, comfort, and rapid response
* Guide people to the right mental health and safeguarding services
* Keep things running smoothly with accurate notes and smart solutions
* Work in a supportive team that lifts you up, every step of the way
Shift Patterns
You’ll Work 35 Hours Across 4 Days Per Week From Our New Purpose-built Office In Clifton. We Work On a Rota Basis So Shift Patterns Include
* Early: 6:00am – 3:15pm
* Late: 1:15pm – 10:30pm
* Night: 9:00pm – 6:00am
Prefer part-time? No problem:
* 2 days (17.5 hrs) or 3 days (26.25 hrs) available! Part time would still have to work on a rota covering all the above shift patterns.
What You Will Bring
* Experience on a crisis helpline, in mental health support, or similar roles
* A calm head, a warm heart, and excellent communication skills
* Confidence in using IT systems and juggling tasks under pressure
* A real drive to support others and help turn tough moments around
* Mental Health First Aid (MHFA) qualified (or ready to train up!)
* A full UK driving licence – you’ll need it for this role
Why NCHA?
* You'll be making a real impact, every single shift
* Work in our modern, purpose-built Clifton office
* Join a brilliant, friendly, and diverse team who genuinely care
* Enjoy regular coaching, development, and loads of support
* Be part of an organisation that lives its values—and lives to help others
Ready to start something meaningful?
If you’ve got the heart, the energy, and the empathy to lift someone up when they need it most—we want to hear from you.
Apply now and bring your compassion to a role that truly matters.
Please note that we are not currently offering visa sponsorship.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands.
Some Benefits
* Wellbeing plan
* NCHA pension
* Free DBS checks
* £250 referral bonus
* Generous annual leave
* Free healthcare cash plan
* Company social events
* Enhanced maternity, paternity and adoption leave and pay
* Free training and development
* Access to cycle to work and discounted bus pass schemes
NCHA is an equal opportunities employer and welcomes applications from all sections of the community.
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