Your Role
and What You'll Be Doing
In this role you will work collaboratively as part of a team based in Birmingham to provide comprehensive administrative support to the fee earning team thereby assisting in the delivery of a quality service to our clients.
You will be required to:
1. Operational gatekeeper for the inception and management of new claims into the team, in addition to day to day dealing with existing claims. Liaising with fee earners, insurers and internal departments as appropriate.
2. Checking all systems are correct and compliant before passing file/claim papers to the relevant fee earner
3. Responsible for completing professional checks (conflicts, money laundering) for all new claims and providing updates on respective files where appropriate.
4. Responsible for populating and submitting insurer audit report/s on a monthly basis, gathering data from team generated spread sheets
5. Deal with Accounts queries, obtaining billing guides when requested facilitating regular client billing disciplines by the fee-earners
6. Working closely with other team members and provide support where appropriate. This may require from time to time assisting in preparation of Court bundles and booking appointments
7. Produce correspondence and documentation within the parameters of the department’s house style ensuring consistency and accuracy in presentation
8. Day to day dealings with new and existing claims. This will require completing professional checks on new files and also providing updates on existing files
About You
9. Administrative experience (legal administrative experience desirable)
10. Able to use own initiative
11. Good verbal and written communication
12. Time management and organisation
13. Professional presentation
14. Ability to work flexibly and under pressure
15. Knowledge of legal procedures desirable
Our Benefits - What We Can Offer You
16. 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
17. Generous and flexible pension schemes.
18. Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
19. Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.