Tobe responsible for undertaking a wide range of secretarial and administrativeduties and the provision of administrative support to the multidisciplinaryteam. Duties can include but are notlimited to, the processing of information (electronic and hard copy) in atimely manner, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers in accordancewith current policies, including the use of the electronic referral service(ERS).
Please note this will be a 20 hour position working Monday to Friday between 8am & 5.30pm
Main duties of the job
* Typing letters, reports and associated documentation as required
* Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
* Manage all enquiries in an effective manner
* Process calling letters as requested
* Scanning of patient related documentation and attaching scanned documents to patients healthcare records
* Input data into the patients healthcare records as necessary
* Process referrals using the electronic referral system (ERS)
* Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area at all times
* Support all clinical staff with general administrative tasks as requested
About us
Darwen Healthlink is a high QOF achiever and we use Emis Web Clinical System, Lexacom, Remote Access and Iplato. Our patient list size is currently over 15,000 patients and we are located in a modern multipurpose Health Centre with a variety of Community based healthcare providers within the building such as Treatment Rooms, Dental, Podiatry, MSK, Audiology and have an onsite Community Pharmacy. The Health Centre is located just off Junction 4 of the M65 providing easy access to the Motorway networks
Person Specification
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics & English (C or above)
* NVQ Level 2 in Health and Social Care
Experience
* Experience of working with the general public
* Experience of working in a health care setting as a medical secretary
* Excellent communication skills (written and oral)
* Strong IT skills, including audio typing
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Flexibility to work outside of core office hours
* Experience of administrative duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
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