About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment
About The Role:
Role Purpose
The Business Support Analyst will provide critical analytical and operational support to the account team within the Facilities Management sector. This role requires a detail-oriented and proactive individual who can interpret data from multiple sources, drive process efficiencies, and ensure financial and operational accuracy across the account.
Key Responsibilities
Data Analysis & Decision Support
* Gather, interpret, and analyse data from multiple sources to identify trends, risks, and opportunities.
* Provide actionable insights to support decision-making and continuous improvement initiatives.
Financial Management
* Coordinate Work in Progress (WIP) and associated financial processes to ensure accuracy and timely reporting.
* Collaborate with the finance team to identify anomalies, resolve issues, and mitigate risks.
* Collaborate with the Projects Team in the analysis of Schedules of Rates and other control mechanisms for Governance and competitiven ess
* Monitor and ensure data provided to the finance team is accurate and challenged with relevant teams when required
Operational Support
* Support senior account team in meetings by preparing agendas, taking accurate minutes, and tracking actions.
* Drive efficiencies in processes and workflows across the account.
* Provide actionable insights from analysis of the range of asset management databases underpinning PPM and Capex processes
Supplier & Subcontractor Coordination
* Liaise with suppliers and subcontractors to chase outstanding invoices and ensure timely payment in conjunction with the OCS supplier Relationship Manager .
* Maintain strong relationships to support smooth operational delivery.
System Management
* Work within the CAFM (Computer-Aided Facilities Management) system to maintain accurate data and reporting.
* Ensure compliance with system processes and support system improvements.
Skills & Attributes
* Strong analytical and problem-solving skills with the ability to interpret complex data sets.
* Confident in challenging peers and stakeholders constructively to drive improvements.
* Excellent communication and interpersonal skills for effective collaboration across teams.
* Highly organized with attention to detail and ability to manage multiple priorities.
* Proficient in MS Office Suite (Excel, PowerPoint) and experience with CAFM systems.
Experience & Qualifications
* Previous experience in a business support or analyst role within the FM sector (preferred).
* Understanding of financial processes and WIP management.
* Experience working with suppliers and subcontractors.
* Familiarity with CAFM systems and data-driven decision-making.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.