The Home Office works to build a safe, fair, and prosperous UK. We achieve this through our work on counterterrorism, policing, fire, crime, drugs policy, immigration, and passports.
Customer Services Group brings together Asylum Support, Resettlement & Accommodation, Asylum & Human Rights, Visas and Citizenship (V&C), His Majesty’s Passport Office (HMPO), and the General Register Office (GRO) We take a customer-led approach to delivering services, whilst always maintaining robust security controls. We are a team of over 14,000 and work with over 13 million customers annually.
This post is located within the Asylum Support, Customer Services Group Directorate to assist customers through their Move on from Asylum Support.
It is a dynamic, fast-moving, and challenging area of the Home Office, with significant ministerial, stakeholder, media, and public interest.
Asylum Move-on Liaison Operations (AMLO) supports Service Users to successfully move on from Asylum Accommodation and Asylum Support. This role requires daily face to face interaction on site with Service Users, Accommodation provider staff, Local Authority partners, other government departments and various other stakeholders in hotels and other non-government locations.
We are looking for staff who can provide day-to-day support and advice to customers across the UK to prepare them for move on from Asylum Support.
This is a varied role with a flexible deployment approach. You will be working directly with customers in a face-to-face setting, resolving blockers preventing our customers from successfully moving on, whilst working closely with HEO AMLO Team and Operational leads to identify issues and seek resolutions.
Key Responsibilities will include but is not limited to:
* Manage caseloads, maintain trackers for respective area, whilst being able to flex to other regional areas as required.
* Retrieve and direct data to HEO Team leads for logistical planning
* Respond to emails from various sources in a timely and appropriate manner.
* Escalate issues that can't be resolved immediately to various teams across the HO and potentially externally.
* Maintain effective relationships with key internal and external partners and stakeholders.
* Provide onsite face to face advice, guidance, and support to customers and corporate stakeholders using translation services where needed.
* Respond to and refer cases for safeguarding, police or security purposes.
Working Pattern
Due to the business requirements of this role, it is only available on a full-time basis.
Training
You will receive full training and support to do the job. Training takes place through shadowing then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support.
You will already have Public and Personal Safety Training (PPST) Level 2 certification or the ability to achieve this (annual refresh required).
Travel
This role will involve extensive weekly travel, throughout the UK. The nature of the work and training will involve overnight stays. You will need to demonstrate a willingness to travel, not only within your specified region but throughout the UK.
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