The Falstaff Hotel has been a focus for hospitality in
Canterbury for over 600 years. A traditional 15th century coaching inn, the
hotel is steeped in history. Over the years the hotel has been extended through
conversions on an adjacent Wood Mill and a former pub, The Tap. Located just a few steps away from the Westgate Towers, the
hotel is within easy walking distance of Canterbury City centre and all that it
has to offer, including the world-famous Norman Cathedral (designated a World
Heritage site) castle, museums, shops and a choice of over 200 restaurants.
We are on a look out for a hands-on Reception Manager to lead our reception team and deliver exceptional guest experiences. You will oversee the smooth day-to-day running of reception, manage rotas and training, handle guest enquiries and complaints, and work closely with housekeeping and management to ensure high operational standards. The ideal candidate will be a confident leader with strong organisational skills, a passion for hospitality, and the ability to drive service excellence and maximise room revenue. This is one of the key roles within our hotel, offering the opportunity to make a real impact on guest satisfaction and team performance.
Guest Experience & Service
1. Ensure a warm, professional welcome for all guests
2. Handle VIP arrivals and special requests
3. Resolve guest complaints quickly and effectively
4. Maintain high service standards at all times
Team Management
5. Recruit, train, conduct 1:1 meetings and
performance reviews
6. Prepare rotas and manage staffing levels
7. Lead by example
Operations &
Administration
8. Oversee check-in and check-out procedures
9. Ensure accurate reservations and room allocations
10. Monitor room status and coordinate with
housekeeping
11. Manage billing accuracy and payment procedures
12. Ensure compliance with hotel policies and
procedures and actively support all departments while acting as Duty Manager
Perks
13. Events
and opportunities to develop yourself personally and professionally
14. Birthday
guaranteed as day off as well as additional day's holiday
15. Generous
discounts on accommodation at our hotels
16. 5.6
weeks' holiday per year pro rata
17. Being
part of a friendly and passionate team
Diversity
The Falstaff, Canterbury is proud to be an equal
opportunities workplace that seeks to recruit, develop and train the most
talented people from a variety of backgrounds, perspectives and skills. We
therefore encourage applications from all genders, races, religions, ages and
sexual orientation, as well as parents, students, people living with
disabilities, and any other groups that could bring diverse perspectives to our
business.
Only those eligible to work in the UK or have a valid UK
work permit/visa will be considered for the position. Experience is not
essential; we are seeking creative people with a "can do" attitude and
commitment to what we do.