Are you a construction professional ready to make the leap into a technology-driven role?
Our client is a high-growth SaaS business redefining how the built environment is planned, monitored, and delivered. Their platform uses advanced analytics and automation to help global contractors track progress, eliminate inefficiencies, and reduce costly delays - setting a new standard for project performance across the industry.
As Customer Success Manager, you’ll play a central role in ensuring the successful adoption and long-term value of this ground-breaking technology on live construction projects. You’ll lead onboarding, training and user engagement while acting as a trusted advisor to site and project teams, ensuring the platform becomes a critical part of their day-to-day operations.
Key Responsibilities:
* Drive customer adoption and deliver measurable ROI across live construction projects.
* Lead onboarding, training, and engagement for new users on-site and remotely.
* Build strong, trusted relationships with client stakeholders from site teams to senior executives.
* Act as the customer’s advocate internally, sharing insights and feedback to improve product and service delivery.
* Work closely with technical and product teams to ensure data accuracy and operational excellence.
* Capture and report customer success stories and tangible value outcomes.
* Contribute to internal playbooks and best practices to continuously improve customer success delivery.
About You:
* Extensive construction experience, ideally in a site-based role (e.g. Project Manager, Site Manager, Project Engineer, Project Controller).
* Proven stakeholder management skills, engaging confidently across multiple seniority levels.
* Excellent communication and presentation abilities, with a knack for simplifying complex ideas.
* Experience with change management and technology adoption in project environments.
* Highly organised, proactive, and self-motivated — comfortable working in a fast-paced, scaling environment.
* Strong problem-solving mindset and commercial awareness.
* Willingness to travel up to 40% and work from the London office three days per week.
Why Join?
* £70,000–£80,000 base salary
* Be part of a company leading digital transformation in construction.
* Global exposure across innovative, high-impact projects.
* Hybrid working model with flexibility and autonomy.
* Supportive, inclusive team culture with regular socials and collaboration.
* Strong commitment to training, development, and career progression.
For a confidential discussion about this opportunity, please contact Tas Ravenscroft at Propel.