You will be reporting to your HEO Team Leader and your daily duties will include but not be limited to:
* Direct line management responsibility for a large team of Administrative Officers (AO).
* Proactively control the daily operational management of your team utilising the case management system and MI data such internal reports and quality assurance data.
* Oversee the management and analysis of performance for your team; supporting your staff to ensure they can meet performance expectations.
* Positively champion transformation, innovation and ongoing continuous improvement across your area to support the organisation's strategic objectives.
* Build positive working relationships across the business, and support the Delivery Manager/Assistant Head where needed with external engagement.
* Be prepared to support other areas of operational delivery as required.
#J-18808-Ljbffr