OCS UK & Ireland is a leading facilities management company with 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: We’re thrilled to be mobilising a new contract at Teesside Shopping Centre and are now recruiting to build an exceptional team! Location : Teesside Shopping Centre, TS17 7BW Shift Pattern: Varied shift pattern ranging between the hours of 6:30am and 10pm. Weekends will be required. We are seeking a dynamic and experienced Duty Manager to oversee our security, cleaning and customer services teams on site. You will be responsible for l eading a dynamic team across a sprawling 130-acre outdoor retail destination whilst developing your management career with comprehensive training. Key Responsibilities: Lead, manage and inspire teams in delivering Security, Cleaning and customer services. Operational duty management of soft services for Teesside Park and successful management, coordination and delivery of the contract related to onsite cleaning, security, maintenance and reception. Ensuring high level service delivery across all operation provision including security, cleaning, maintenance and customer service, being flexible to meet the changing operational needs on a continual basis working to the needs of the business and this is a salaried role which also requires a need to be on call. Suggest new initiatives to ensure continuous improvement and best practice are delivered Manage sickness and absence following the correct company protocol, managing cover as and when needed. Conduct interviews and oversee the onboarding of new employees, including site inductions. Continually monitoring and evaluating the performance of the team to ensure the required standards of delivery are met Carrying out Health & Safety / preopen/close patrols across all areas of the site Manage and implement cleaning schedules, and completion of weekly cleaning audits Correct usage of cleaning materials in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained Key Hiring Criteria: SIA Door Supervisor and CCTV Licences are preferred however for the right candidate, training can be provided. CCTV licence is advantageous but can be funded and trained for the successful individual. Experience in leading teams with confidence of leading a team of circa 10 employees ranging from cleaning, waste and security controllers. Experience working within a retail environment is advantageous Previous experience working within security at a senior level is essential Cleaning experience is desirable as you will be responsible for both the security and cleaning teams. Knowledge of H&S and HR legislation Excellent customer service and communication skills both written and verbal Ability to work in a demanding environment. Competency with Microsoft packages including Teams, Excel and Word How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.