Responsibilities
* Lead, coach and develop the Customer Relations team to deliver exceptional service and fulfil their potential.
* Oversee the day-to-day delivery of owner, member, and guest experiences across the park.
* Manage key guest services including reception, concierge and cleaning partners to ensure consistent standards.
* Proactively communicate with owners and guests, sharing updates, stories and information in engaging ways.
* Resolve customer queries and complaints professionally and efficiently, implementing continuous improvements.
* Oversee all relevant systems and registers (e.g., ANPR, Freshdesk, owner and guest records) to maintain accuracy and compliance.
* Coordinate local marketing, membership communications and community events.
* Support financial administration tasks including petty cash, debt management and credit reconciliation.
* Ensure compliance with health, safety and security procedures, working closely with the security team.
* Deputise for the Park Manager when required.
Qualifications
* Proven experience leading and developing a customer service or guest relations team.
* Excellent organisational, communication, and interpersonal skills.
* A proactive, calm, and professional approach to problem-solving and service recovery.
* Experience in hospitality, leisure, or property environments (advantageous but not essential).
* Strong computer literacy, including Microsoft Office and familiarity with customer management systems.
* Confidence handling sensitive information and maintaining confidentiality.
* A passion for creating exceptional experiences for customers and colleagues alike.
* Full UK driving licence (preferred).
This is a fantastic opportunity for a confident, people-focused professional who thrives on building relationships, driving service excellence and leading with care.
Why Join Us? We believe in rewarding your hard work with a supportive and inspiring environment. Here's what we offer:
Benefits
* Competitive Salary
* Discounted Holidays at our picturesque UK holiday resorts
* Discounted Meals at on-site restaurants
* 30 Days Holiday (including bank holidays), increasing to 35 days with service
* Company Sick Pay
* Pension Scheme & Life Assurance
* Continuous Training & Development Opportunities
* Be part of a company with 90 years of family values and a commitment to sustainability
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