Patient Travel Assistant (Ref: 231224)
Substantive – Full Time (37 hours per week)
* Band 3 – Salary Range: £28,011 - £30,230 per annum
* Distant Island Allowance: £2,482 per annum
The Patient Travel Department is looking to recruit a Patient Travel Assistant to join the team. In this role you will work in an extremely busy yet rewarding environment, providing a service that directly benefits patients. The post is office‑based, and upon completion of training you will be required to take part in the on‑call rota for evenings and weekends.
Key Responsibilities & Requirements:
* Educated to SVQ3 level (or equivalent experience) with Standard Grade English and good arithmetical skills.
* Proficiency in ECDL or equivalent computer skills.
* Strong communication skills and experience in an administrative role within a public‑facing service.
* Experience working in a healthcare setting and with travel systems desirable but not essential; systems training will be provided and will be specific to departmental requirements.
* Compliance with Induction Standards and Code of Conduct for Healthcare Support Workers within 3 months of commencing.
Consideration will be given to job share.
Rise to the challenge and enjoy the opportunity – Shetland is a wonderful place to live and work. Shetland offers low pollution, low crime, excellent schools, great leisure facilities, unique wildlife and amazing scenery, while still only a short flight away from the UK mainland. To learn more about living and working in Shetland, visit www.shetland.org or https://www.shetland.org/life.
For an informal discussion, please contact:
* Lisa Glaister, Patient Travel supervisor – 01595 743305, lisa.glaister@nhs.scot
* Yvonne Graham, Patient Travel Manager – yvonne.graham2@nhs.scot
Closing date: 23rd Nov 2025
Interview date: 1st Dec 2025
Application Process:
* Internal Applicants (currently working for NHS Shetland): apply via the Jobtrain website link: https://apply.jobs.scot.nhs.uk/internal/vacancies.aspx?chkDivision=173
* External Applicants (not currently an NHS Shetland employee or bank member): apply via the Jobtrain website link: https://apply.jobs.scot.nhs.uk/vacancies.aspx?chkDivision=173
If you require assistance or encounter any technical issues with your application, please e‑mail support at https://jobseekersupport.jobtrain.co.uk/support/home including the vacancy reference number and “NHS Shetland” in the subject line.
In promoting equal opportunities, we welcome applications from all sections of the community.
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