Job Title: ServiceNow Technical Architect Manager / Associate Manager
Location: London, Manchester or Edinburgh
Level: Manager & Associate Manager
Salary: Competitive Salary & Package (Dependent on Experience)
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next‑generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognised worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
A global professional services organization, we are a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No. 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world.
The Accenture ServiceNow Business Group’s platform‑led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernise work to achieve the full potential of the platform.
Responsibilities
* Understand business challenges and architect system solutions with ServiceNow.
* Work with global clients across industries in a trusted advisor capacity to design and deliver new solutions.
* Provide leadership and technical design authority oversight on critical ServiceNow programmes at Fortune 500 clients.
* Influence and consult with sponsors/stakeholders, offering options with pros, cons and risks while providing thought leadership to solve governance, programme/project management, business process and/or technical problems.
* Continuously learn and undertake new certifications such as Certified Master Architect.
* Seek out information about new ServiceNow applications and stay up to date on the latest offerings.
* Identify opportunities to provide additional value to clients and work internally with the ServiceNow account teams to progress those opportunities.
* Drive continuous improvements of our implementation methodology and service offerings based on client experiences.
* Manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
* Maintain a process‑oriented mindset, preferring order over chaos.
* Seek help from peers and subject matter experts when needed.
* Have a strong background working with Enterprise Software companies and/or Consulting companies.
Qualifications
* Knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.
* Experience leading teams of ServiceNow Developers as a technical manager and mentor, implementing quality standards such as code and architectural reviews.
* Minimum 5+ ServiceNow CIS certifications.
* Experience with 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.).
* Demonstrated advanced scripting and integration skills – JavaScript, SQL, API Web Services.
* Experience integrating ServiceNow with Cloud Infrastructure (e.g. AWS, Azure, GCP).
* Security Clearance is desirable, or the ability to obtain SC clearance is required.
What’s In It For You
In addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role to deliver the first‑class services we are known for.
Closing Date for Applications: 31/08/2025
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Accenture is an equal‑opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
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